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HP Webcam Failure


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#1
Rory01

Rory01

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Hey Everyone,
I bought an HP HDX 16 Premium Series Laptop a little over a year ago. Once Windows 7 came out for college students I purchased it. Since then the HP Webcam has not been working properly. I have tried to install the new driver and have called HP for Support, neither has seemed to help. The webcam will start up, but it will shut off periodically and i have to restart the program a number of times before it fixes itself. Windows 7 will notify me that a USB connection could be running faster, which i assume is the HP Webcam.Also, I have noticed that if i shift the Screen the camera sometimes quits. There could be a short- but i want to make sure its not the program itself. If its a short, then i might just purchase an external webcam.

Any information would be greatly appreciated.
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#2
phillipcorcoran

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Try changing the webcam software shortcut to 'compatibility mode' for the Windows version under which it used to run okay.
Right-click the webcam software shortcut and choose "Properties".
Click the 'Compatibility' tab.
Tick the box to activate the comptibility options and choose an earlier version of Windows.
Click 'OK'
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