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Blue screen


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#1
coolsteel

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Hi could you help, daughters laptop was getting very slow, and eventually a blue screen appeared on various occasions stating Windows is shutting down to prevent damage, and a crash dump started.
So she decided to get it formatted hoping this would fix the problem. Alas no and the blue screen appears still. One thing she thinks causes the blue screen is downloading anything from the internet, updating her virus software seems to crash the laptop. She seems to surf ok though.
Thanks in advance
Cool :)
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#2
Broni

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Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3
coolsteel

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Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Hi Broni and thanks for your prompt reply,
Below is the info you require,
Regards Coolsteel.

==================================================
Dump File : Mini080310-01.dmp
Crash Time : 03/08/2010 10:09:54
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xaf28d280
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8187bed8
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+494d4
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini080210-04.dmp
Crash Time : 02/08/2010 13:40:21
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xc4cca1cc
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x81872dab
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+494d4
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini080210-03.dmp
Crash Time : 02/08/2010 13:28:21
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xe16624bf
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8185cd37
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+494d4
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini080210-02.dmp
Crash Time : 02/08/2010 13:15:51
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xe7cc8ecc
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x81b98e89
Caused By Driver : hal.dll
Caused By Address : hal.dll+3e89
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini080210-01.dmp
Crash Time : 02/08/2010 12:37:07
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x0000000c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8185cd3d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+494d4
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================
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#4
Broni

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What was used to reinstall Vista?

You may have some hardware problems.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287 (or http://www.bleepingc...rive diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

====================================================================================================================

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the ôerrorsö line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
coolsteel

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Hi, am going to get someone i know who is a little more savy on computers to follow your instructions at the weekend, will get in touch soon.

Regards
Coolsteel
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#6
Broni

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Very well :)
Keep us posted...
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#7
coolsteel

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Have drawn a blank on the hard drive make so cant move forward with this. Probably have to leave it with the local PC repair shop to find out just what is the problem.

Regards
Coolsteel
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#8
Broni

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Go Start>Control Panel >Device Manager and see what is listed under "Disk drives".
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#9
coolsteel

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Go Start>Control Panel >Device Manager and see what is listed under "Disk drives".


Hi Broni

This is the only thing listed under disk drives:

WDS WD1200BEVS-07LAT0 ATA DEVICE

Regards
coolsteel
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#10
Broni

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You have Western Digital hard drive...

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287 (or http://www.bleepingc...rive diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive (scroll down to Western Digital section)
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
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#11
coolsteel

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Hi just to let you know may have an idea what the problem is, the laptop never crashes when the cooler is not plugged in, could be the usb port that is the problem. Will test without using the cooler then test using the cooler in another usb port.

Thanks Coolsteel
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