[pattyliz]

Hello.

I have a computer running on Windows XP and I recently got a virus that kept having pop-ups saying that my computer is infected and I need to download anti-virus software. The security balloons kept popping up in the taskbar and then prompts came up everytime I tried to run a virus scanner. I also am not able to navigate on the internet browser. I thought it was the fakespywarepro virus, but it is not. I used the rkill program by transferring it from a flash drive of another computer so it stops the pop-ups from coming up so I was able to run Microsoft Security Essentials to hopefully disable it. Everytime I restart my computer after I thought I cleaned it with Microsoft Security Essentials it comes back. It remains gone as long as my computer doesn't restart. I need to know how to get rid of it for good because clearly no anti-virus program is actually getting rid of it completely. PLEASE PLEASE HELP!

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Hello pattyliz

Welcome to G2Go.
=====================

• Download OTL to your desktop.
• Double click on OTL to run it.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Under the Standard Registry box change it to All.
• Under Custom scan's and fixes section paste in the below in bold
  

  
  netsvcs
  %SYSTEMDRIVE%\*.*
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\drivers\*.sys /90
  %systemroot%\system32\Spool\prtprocs\w32x86\*.dll

• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

====================
Download the following GMER Rootkit Scanner from Here

• Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
• Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
• It may take a minute to load and become available.
• If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED
  

• IAT/EAT
• Drives/Partition other than Systemdrive (typically only C:\ should be checked)
• Show All (don't miss this one)

• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
• Save it where you can easily find it, such as your desktop
• **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
• Click OK and quit the GMER program.
• Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
• Post that log in your next reply.

[kahdah]

Hello pattyliz

Welcome to G2Go.
=====================

• Download OTL to your desktop.
• Double click on OTL to run it.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Under the Standard Registry box change it to All.
• Under Custom scan's and fixes section paste in the below in bold
  

  
  netsvcs
  %SYSTEMDRIVE%\*.*
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\drivers\*.sys /90
  %systemroot%\system32\Spool\prtprocs\w32x86\*.dll

• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

====================
Download the following GMER Rootkit Scanner from Here

• Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
• Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
• It may take a minute to load and become available.
• If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
• In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED
  

• IAT/EAT
• Drives/Partition other than Systemdrive (typically only C:\ should be checked)
• Show All (don't miss this one)

• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
• Save it where you can easily find it, such as your desktop
• **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
• Click OK and quit the GMER program.
• Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
• Post that log in your next reply.