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Vista Startup Problems


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#1
hurook

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I am looking for some assistance with troubleshooting Vista OS errors. Computer doesn't start up in normal mode, seems like its a driver error, but am not sure which one is the culprit. I don't know how to interpret debug text. Processes referenced in debug files are either ntkrnlpa.exe or csrss.exe. Debug files are zipped and attached.Attached File  minidumps.zip   403.73KB   89 downloads I appreciate any opinions out there.
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#2
Broni

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Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3
hurook

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Thank you for responding Broni....Here's the Blueview Data.

==================================================
Dump File : Mini080410-01.dmp
Crash Time : 8/4/2010 10:47:03 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xaa355020
Parameter 3 : 0xaa35516c
Parameter 4 : 0x8224f430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080410-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080310-05.dmp
Crash Time : 8/3/2010 5:53:32 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xb4106020
Parameter 3 : 0xb410616c
Parameter 4 : 0x8225c430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080310-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080310-04.dmp
Crash Time : 8/3/2010 5:21:36 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xaacd8a50
Parameter 3 : 0xaacd8b9c
Parameter 4 : 0x82252430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080310-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080310-03.dmp
Crash Time : 8/3/2010 4:47:32 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xb05d78a8
Parameter 3 : 0xb05d79f4
Parameter 4 : 0x82271430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080310-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080310-02.dmp
Crash Time : 8/3/2010 3:39:10 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xbad44d90
Parameter 3 : 0xbad44edc
Parameter 4 : 0x82251430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080310-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080210-02.dmp
Crash Time : 8/2/2010 7:44:48 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x95ddd868
Parameter 3 : 0x95ddd9b4
Parameter 4 : 0x82252430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080210-01.dmp
Crash Time : 8/2/2010 7:07:15 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xbd47e020
Parameter 3 : 0xbd47e16c
Parameter 4 : 0x82256430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080210-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini080110-01.dmp
Crash Time : 8/1/2010 11:02:40 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xab07c020
Parameter 3 : 0xab07c16c
Parameter 4 : 0x8228c430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini073110-03.dmp
Crash Time : 7/31/2010 7:42:41 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0xa9cec020
Parameter 3 : 0xa9cec16c
Parameter 4 : 0x8224f430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073110-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini073110-02.dmp
Crash Time : 7/31/2010 6:56:54 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x86698188
Parameter 3 : 0x866982d4
Parameter 4 : 0x82284430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073110-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini073110-01.dmp
Crash Time : 7/31/2010 12:41:31 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x86391b20
Parameter 3 : 0x86391c6c
Parameter 4 : 0x8224c430
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd0e3
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini073110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini072810-01.dmp
Crash Time : 7/28/2010 10:06:11 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xa3c6dbc0
Parameter 2 : 0x00000000
Parameter 3 : 0x8687ed82
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a50f5
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini072210-01.dmp
Crash Time : 7/22/2010 11:35:32 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xfb2243d5
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x81c85a7f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5ad24
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072210-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini072110-01.dmp
Crash Time : 7/21/2010 10:46:01 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x869e6149
Parameter 3 : 0x89cb4a10
Parameter 4 : 0x00000000
Caused By Driver : CLASSPNP.SYS
Caused By Address : CLASSPNP.SYS+574b
File Description : SCSI Class System Dll
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini072110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071710-01.dmp
Crash Time : 7/17/2010 8:25:19 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xcb0bbbc0
Parameter 2 : 0x00000000
Parameter 3 : 0x8694ad82
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a50f5
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071710-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071610-01.dmp
Crash Time : 7/16/2010 3:23:51 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xcf428bc0
Parameter 2 : 0x00000000
Parameter 3 : 0x8698ed82
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a50f5
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071510-03.dmp
Crash Time : 7/15/2010 10:15:38 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81e3926a
Parameter 3 : 0x805f85e4
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+21f26a
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071510-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071510-02.dmp
Crash Time : 7/15/2010 9:42:43 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x006b0063
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x81c49a7f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5ad24
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071510-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071510-01.dmp
Crash Time : 7/15/2010 7:59:18 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81c8c8ad
Parameter 3 : 0x805f4858
Parameter 4 : 0x805f4554
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4e8ad
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071510-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini071210-01.dmp
Crash Time : 7/12/2010 10:46:08 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xec3b1384
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x81c49a7f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5ad24
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini071210-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini070810-01.dmp
Crash Time : 7/8/2010 5:57:19 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x0a0cce11
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x81c40a7f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5ad24
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18304 (vistasp1_gdr.090805-0102)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini070810-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6001
==================================================
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#4
Broni

Broni

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All errors indicate ntkrnlpa.exe file as the culprit.

In cases like this....

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#5
hurook

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Thank you Broni.....hopefully it is just a malware issue.....but I suspect otherwise...
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#6
Broni

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We'll see... :)
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