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itunes.msi error


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#1
schutty

schutty

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Hey guys,
The problem started yesterday when I tried to update itunes. It got about halfway through the download and it came up with an error saying:

"The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below"

The directories which are listed in the error box are:
C:\Users\Jase\AppData\Local\Apple\Apple Software Update\
C:\ProgramData\Apple Computer\Installer Cache\iTunes 9.0.2.25\


Both which do not work!



SO I tried uninstalling the program.... Same message. Tried downloading it manually and installing it.... same message.

So I followed various advice from different forums.
I tried to download Windows Installer Cleanup utility, but it isn't available anymore, and wouldn't install when I managed to find the program.

I tried using Revo, but it has only partially removed itunes as it was interrupted with the same error message!! (iTunes.msi)

So, I tried system restore to get back to before all this... and that didn't work (tried 3 times, would just return to desktop with an error).

I'm running Windows 7. Hope this is enough info! I'm seriously stuck with this, so any help would be great as I have NO IDEA what to do next!!!!

Cheers

Jason.
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#2
Spyderturbo007

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You can still download the clean-up utility at MajorGeeks, but use at your own risk as I can't comment on if it works properly with Windows 7. I haven't had a chance to try it out.

You can also try the "moderate" setting in Revo when trying to uninstall.

Edited by Spyderturbo007, 05 August 2010 - 01:06 PM.

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