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Can't Connect to Home Network


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#1
kdzAmerigirl

kdzAmerigirl

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I can't connect my one laptop to my home internet network. For some reason, the computer can't even find it! I've tried messing with the wi-fi button, but I can't tell if it's on or not because nothing comes up when I click it. :-/ I'd be grateful for any help anyone can offer.
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#2
Chris_027

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Hi kdzAmerigirl, if your computer can't find your wireless router than most likely the Wi-Fi antenna is disabled. There is usually a switch on the side of the computer, or a key on the keyboard that enables it. If you reply with the model of your laptop i'll gladly let you know how to enable it. There could be other reasons but the Wi-Fi antenna is most likely, if it turns out to not be the problem let me know and i'll help you troubleshoot the problem further. :)

Edited by shehing, 12 August 2010 - 11:19 AM.

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#3
kdzAmerigirl

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I've actually tried that. The laptop is old and has the key version. Now what should I do? Thanks very much! :)

Hi kdzAmerigirl, if your computer can't find your wireless router than most likely the Wi-Fi antenna is disabled. There is usually a switch on the side of the computer, or a key on the keyboard that enables it. If you reply with the model of your laptop i'll gladly let you know how to enable it. There could be other reasons but the Wi-Fi antenna is most likely, if it turns out to not be the problem let me know and i'll help you troubleshoot the problem further. :)


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#4
Chris_027

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Your welcome, i'm glad to help. :) The next thing you should do is to make sure that there is no problems with the wireless network card driver and that there is one installed. To do this click start->right-click my computer->click manage->select device manager. Once you get into device manager expand network adapters and make sure there is a wireless adapter present and that there isn't a red x or a yellow exclamation point. If the wireless driver is present and it doesn't have a red x or a yellow exclamation point, double click on the device to bring up its properties. In device status it will say the "device is working properly" if all is well. Let me know what the status of the driver is in your reply and we should be able to get down to the bottom of this. :)
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#5
kdzAmerigirl

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Sorry for the slow response! I did what you suggested, and it says it's working properly. Now what? :)
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#6
kdzAmerigirl

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Hey! It's working again!!! I don't know what was wrong, but the it was finally able to detect my internet network! Thanks for the help. :) :) :-D
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