[yankeesfan]

My inspirion laptop was graced with the dreaded BSOD yesterday. The technical info is as follows: STOP: 0x00000019 (0x00000021, 0x9B88c000, 0x000025E8, 0x00000000). How do I fix this myself? I don't want to lose any of the files I have stored on it. I am by no means a technical genius, but would love not to have to drop $200.00 if this is something I can fix.

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Happened just once?

[Broni]

Happened just once?

[yankeesfan]

Happened just once?

No it happens each time we try to boot up

[Broni]

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[yankeesfan]

How can I get to that point when it I can't get it to load the desktop?

[Broni]

Oh, you didn't say, you can't boot at all.
Same with Safe Mode and Last Known Good Configuration?

[yankeesfan]

Yes.....I've tried safe mode, repair, system restore to an earlier date. I just tried f12 to see the boot options...i have a memory address line failure at 40018010, read FEF2FEFE expecting FEFEFEFE

[Broni]

Yeah, it may be some hardware problem.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287 (or http://www.bleepingc...rive diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

=============================================================================

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[yankeesfan]

Ok I will start this now and let you know what I see. Thanks for your help.

[Broni]

Sure thing

[yankeesfan]

I am unable to get to the point where i can do any of what you suggest. I am having issues....not sure what to do at this time. I am getting that memory message again, it then states no physical memory available. A hammer wouldnt work right?

[Broni]

Without knowing, what exactly you're doing, I can't help.
Remember, I'm not there and I can't see

[yankeesfan]

The system is now running a pre-boot system assessment

I have an error code 0123

MSG: ERROR CODE 2000-0123
MSG: MEMORY - INTEGRITY TEST FAILED
ADDRESS= 0_8F4C0008h
ACTUAL= FF0AFFFh
EXPECTED = FFFFFFFFh, Location DIMM_A

[Broni]

I don't think, this is what I asked for.
If you have some hardware problem, that diagnostic program won't run.

[yankeesfan]

Well I will try to run the diagnostics i just haven't been able to get to that screen. It must be frustrating dealing with novices