[texafo]

Hi everybody!

As you can see I am a new member of the forum. I checked it out for the last few hours and I really like it so far. Obviously I am in search of an answer to a software issue I have, but I couldn´t find it using the search module.

That´s why I want to make my first post and see if anybody knows a solution to my problem. I bought a computer from a friend of mine a couple of weeks ago and now I wanted to play at the bwin download casino. So I downloaded the software and installed it. When the software client came up I entered my user details and clicked log in. Unfortunately an error message came up saying that the login failed because the maximum number of players registered on this machine was exceeded and I cannot play at the download casino. I contacted the support and they confirmed what the message stated.

I called my friend and he said he played at the bwin casino month ago and then uninstalled it. So I thought that I could clean the computer and tried a few things. I let the jv16 powertools run over my computer to find any registry files from bwin. It found some entries and I deleted them. I also tried to download it with another IP address (from a mobile broadband connection) and then installed the software again. It didn´t work. So I am not really a tech geek and I don´t know what I could do further.

My question is: How can the software detect that is has already been downloaded and installed on this computer and more importantly how can I solve the problem? Any help that leads to the solution will be appreciated and generously rewarded. Please also contact me via PM so we can discuss the details.

Here is a little bit of information about my system:
Win XP Pro (Version 2002)
Service Pack 3
Intel Pentium 4 CPU,
3 GHz
1,75GB RAM

The bwin software is built by "boss media".

Btw bwin also has a browser casino, but I don´t want to play there because they don´t have the casino game I like to play.

Thanks for any help in advance!

regards,

Texafo

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you should contact bwin again and explain your issue. they should have a sollution (it would be hard to believe that this is the first time they've seen this happen)

[dsenette]

you should contact bwin again and explain your issue. they should have a sollution (it would be hard to believe that this is the first time they've seen this happen)

[texafo]

you should contact bwin again and explain your issue. they should have a sollution (it would be hard to believe that this is the first time they've seen this happen)

So here is a quote of the first reply from bwin support:

"We have no way of 'turning off' this security measure and therefore we apologise for any possible inconvenience."

Then I asked them if there is anything I can do at my end to be able to play at the download casino and I got this reply:

"We can confirm that the only possible way to use the Download Casino on the computer you are currently using would be to wipe the entire hard drive and even once you have done this there is no guarantee that the application would be available."


So is it possible that I change the volume serial number of the hard drive and it will work? A friend told me that it is also possible that the UUID of the machine is the problem. What do you think of that?

[texafo]

sorry for the double post!

[dsenette]

"We can confirm that the only possible way to use the Download Casino on the computer you are currently using would be to wipe the entire hard drive and even once you have done this there is no guarantee that the application would be available."

if this is the company that make's the softwares only approved sollution then it's unfortunate that you're wanting to "do business" with them (i'm assuming this is a paid service)

So is it possible that I change the volume serial number of the hard drive and it will work? A friend told me that it is also possible that the UUID of the machine is the problem. What do you think of that?

unlikely. it MAY allow THIS software to work but it would most probably make other programs NOT work.

also, that would constitute getting around a protection system put in place by the company that makes the software, which is something we cannot help with

Edited by dsenette, 18 August 2010 - 07:35 AM.

[texafo]

"We can confirm that the only possible way to use the Download Casino on the computer you are currently using would be to wipe the entire hard drive and even once you have done this there is no guarantee that the application would be available."

This is not the company that creates the software, they apparently have no idea how it works. they just bought it from them (boss media).

So thanks for all the advice so far! I want to give the UUID change a shot before I reinstall windows on another disk. So can anyone tell me how to change UUID? I found several websites that generate unique UUIDs, but I have not found the answer on how to apply this code to my system and actually change the UUID?