I am currently staying at home, and my parents haven't yet upgraded to DSL or wireless Internet, so I'm stuck with dial up at the moment. I'm glad to say that I managed to talk them into installing DSL or wireless, but it'll be a month or two before they get it installed. Hopefully, I'll be out of here by then, but I have a problem with dial up at the moment.
This past Thursday, the ISP had a major systems malfunction all day, and the entire county basically lost Internet and phone service. Upon receiving phone service again, I had problems being able to dial up to the Internet. Prior to this past Thursday, I had absolutely no problems dialing up. As a matter of fact, I only had to dial up once, and in no time, I was online. Now, I literally sometimes have to try 20 or so times before I am able to get online - if at all. I have a dial tone, and the modem dials, but it seems to do the dialing for a while (~20-30 seconds) until it gets to a point where it 'hits a note' and does a long screeching nose... then just jumps to a 'try again/diagnose' pop up.
Sometimes, I can try once, and it'll work, other times it seems like a lost cause. I tried doing a 'test dial' in the Network and Sharing Center, and whenever I'm unable to get online, I receive a response saying that the modem or "some other external device" is "not in order." What I can't seem to grasp is the fact that if I had a major problem with the modem, why would I be able to get online for hours at a time without a problem, and then not be able to get online at all at other times.
I spoke with the ISP and they claim that there shouldn't be any problems at all with the dial up connection. My laptop was connected to the phone jack when this system wide failure occurred. I asked the ISP if their system malfunction could have adversely affected my laptop, but I seem to get a lot of "no, I don't think so." I can't seem to let go of the fact it was working perfectly fine prior to this event. I am absolutely dumbfounded as to what could be causing the problem. Whenever I am able to get online, Windows diagnostic tests claim that there is nothing wrong with the Internet connection - and I assume the modem, by extension. I've tried getting online with another laptop using dial up, and it seems to have absolutely no problems what so ever, but it also isn't really used for Internet purposes.
Can anyone give me an explanation about what is going on. I've run several full system virus scans and these scans claim my system is clean. I've never had this problem before. I know we've had some seriously bad thunderstorms here lately, but I've always unplugged my laptop from the phone jack prior to the storms arriving - I'm not even sure that's relevant(?). Any thoughts/suggestions would be greatly appreciated!!!