[bobbiboy]

hi,had no internet access at all till 3 days ago,rang virgin helpline up,to no avail,or wanted 60 pounds to cure,cannot access any site or anything now,all modem lights on&ok,nothing in network connections,ie;status repair,on windowsxp pro sp3,using firefox browser,although have got IE8 but no connection at all with that,hav`nt come across anything like this before so any help greatly appreciated.Thanks bob

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Sometimes when you experience problems booting your computer or problems
connecting to the Internet over a high-speed connection, it becomes
necessary to power cycle your equipment before it will function properly
again. Power cycling all of your equipment is a fast and easy way to get
things working again without the assistance of a repair technician. This
will teach you how to power cycle your computer and high-speed
internet equipment properly.

- Step 1.

Shut Down your computer. Do this properly if at all possible by going
through the Start Menu to turn your system off. If your system is completely
locked up, you can press and hold your computer’s power button for 5-10
seconds and the tower will turn off.
- Step 2.

Unplug your computer. This is an important step! Unplug your computer by
removing the cord from the power supply. This is almost always the top black
cord on your tower. If you are using a laptop or notebook computer, remove
your battery and then unplug the power cord from the unit. DO not simply
turn off your surge protector. It is important that you unplug the cord from
the computer.
- Step 3.

Unplug your Internet equipment. Because different people have different
home networking situations, you may have more of less equipment than is
mentioned here. If you have High Speed Internet, you will have either a
cable modem, a DSL modem, or a satellite modem. Whichever you have, unplug the power cord from the back of your modem. Some people with more than on computer in their home may have an Internet router to split their high speed connection so each computer can connect.
If you have a router typical brands include Linksys, Netgear, or D-Link) please remove the power cord from this unit as well.
- Step 4.

Wait 2 minutes. Once you have unplugged all of your equipment, wait 2
minutes for any residual power to drain from your devices. You can help this process by pressing the power button of your PC. Although the PC is not plugged in, pressing the power button will help drain all left over power from the unit’s motherboard.
- Step 5.

Next you will need to reconnect all of your devices IN A SPECIFIC ORDER. First, plug in the power cord for your modem (if you have
high speed internet). Wait for the modem to have a solid Internet connection with your internet service provider. This can take as long as 2 minutes, so be patient.
Next, plug in your router (if you have one). Wait for the lights
on the router to indicate it has established a good connection to your modem (this could take up to 2 minutes).
Finally plug your computer tower back in. If you use a laptop, insert the battery and then plug the unit back in.
Turn on your computer by pressing the power button and allow it to boot
fully.


The computer should now boot normally and you should be able to establish
a connection to the Internet over your high-speed connection.

Edited by happyrock, 23 August 2010 - 10:31 AM.

[happyrock]

Sometimes when you experience problems booting your computer or problems
connecting to the Internet over a high-speed connection, it becomes
necessary to power cycle your equipment before it will function properly
again. Power cycling all of your equipment is a fast and easy way to get
things working again without the assistance of a repair technician. This
will teach you how to power cycle your computer and high-speed
internet equipment properly.

- Step 1.

Shut Down your computer. Do this properly if at all possible by going
through the Start Menu to turn your system off. If your system is completely
locked up, you can press and hold your computer’s power button for 5-10
seconds and the tower will turn off.
- Step 2.

Unplug your computer. This is an important step! Unplug your computer by
removing the cord from the power supply. This is almost always the top black
cord on your tower. If you are using a laptop or notebook computer, remove
your battery and then unplug the power cord from the unit. DO not simply
turn off your surge protector. It is important that you unplug the cord from
the computer.
- Step 3.

Unplug your Internet equipment. Because different people have different
home networking situations, you may have more of less equipment than is
mentioned here. If you have High Speed Internet, you will have either a
cable modem, a DSL modem, or a satellite modem. Whichever you have, unplug the power cord from the back of your modem. Some people with more than on computer in their home may have an Internet router to split their high speed connection so each computer can connect.
If you have a router typical brands include Linksys, Netgear, or D-Link) please remove the power cord from this unit as well.
- Step 4.

Wait 2 minutes. Once you have unplugged all of your equipment, wait 2
minutes for any residual power to drain from your devices. You can help this process by pressing the power button of your PC. Although the PC is not plugged in, pressing the power button will help drain all left over power from the unit’s motherboard.
- Step 5.

Next you will need to reconnect all of your devices IN A SPECIFIC ORDER. First, plug in the power cord for your modem (if you have
high speed internet). Wait for the modem to have a solid Internet connection with your internet service provider. This can take as long as 2 minutes, so be patient.
Next, plug in your router (if you have one). Wait for the lights
on the router to indicate it has established a good connection to your modem (this could take up to 2 minutes).
Finally plug your computer tower back in. If you use a laptop, insert the battery and then plug the unit back in.
Turn on your computer by pressing the power button and allow it to boot
fully.


The computer should now boot normally and you should be able to establish
a connection to the Internet over your high-speed connection.

Edited by happyrock, 23 August 2010 - 10:31 AM.