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Computer does not recognize new device - VC500 adapter


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#1
mothernature100

mothernature100

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The Diamond VC500 Adapter is new and I have it plugged into a Samsung VCR (that works fine with TV) and the other end of the adapter is plugged into a USB port. Port works well with my camera and other USB devices. As soon as I plug the USB into port, get a message: "USB device attached to this computer has malfunctioned and Windows does not recognize it." I've tried cleaning the jack ends with alcohol, blew out area with 3M Dust Remover, reconnected jacks several times and even installed the adapter driver. Still get the same message. Sent this info to the Diamond Multimedia Tech Support, but haven't heard back from them.
Any advice you may offer would be very much appreciated.
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#2
SpywareDr

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What Operating System and version are you running?

http://www.diamondmm.com/VC500.php > "Specifications" tab

System Requirements

Operating System : WINVISTA32 , WINXP , MCE


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#3
mothernature100

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What Operating System and version are you running?

.........I'm running XP Professional SPack 3. Have an Asus motherboard (audio/video on board); 2.80 gigahertz dual core Intel chip; 2 GB Memory; 240 GB Hard Drive.
I had read the specs prior to purchasing the device to make certain my computer would be compatible.[/font][/color]

http://www.diamondmm.com/VC500.php > "Specifications" tab

System Requirements

Operating System : WINVISTA32 , WINXP , MCE


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#4
SpywareDr

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Have you tried different USB ports?

If so, and you still get the same error, it may be a defective device.

Do you have another (compatible) computer you could use to test it?

If so, and you still get the same error, it would definitely point to a defective device.
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