[emeraldnzl]

Hello Jocelyn77,

Kaspersky on line scanner is very thorough. It can take a long time and for periods may seem not to be working. Just be patient and let it do its job.

Kaspersky works with Internet Explorer and Firefox 3. It uses Java Runtime Environment (JRE) .

Go to Kaspersky website and perform an online antivirus scan.

Note: you will need to turn off your security programs to allow Kaspersky to do its job.

• Read through the requirements and privacy statement and click on Accept button.
• It will start dowanloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.

Copy and paste that information in your next post and tell me how your machine is now.

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Kaspersky will not run. It gets stuck on updating and just sits there. I left it for 6 hours just to check.

[Jocelyn77]

Kaspersky will not run. It gets stuck on updating and just sits there. I left it for 6 hours just to check.

[emeraldnzl]

Happens on some machines. Let's try this instead:

Please run a free online scan with the ESET Online Scanner
Note: ESET was designed to run with Internet Explorer, compatibility with other browsers has been added recently but if you find difficulty, go to using Internet Explorer

• Click the green ESET Online Scanner box
• Tick the box next to YES, I accept the Terms of Use
• You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.
• Click Start and if your security program asks you if you want to allow the program, click yes.
• If you anti-virus is active you may see a panel appear warning you that this may affect performance. Disabling the programs listed may speed things along.
• Make sure that the options Remove found threats and Scan archives are checked (do not worry about advanced settings)
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt (open Notepad > File > Open and navigate to the log.txt)
• Copy and paste that log as a reply to this topic

[Jocelyn77]

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=ceb123e4e50504418bd1bc29156a3e0e
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-09-01 04:40:25
# local_time=2010-08-31 09:40:25 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5891 16776869 100 100 0 12813234 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=41385
# found=0
# cleaned=0
# scan_time=3373

[emeraldnzl]

Looks clean to me but before we go to clearing away the tools we have been using... are your computers symptoms still there? If so please tell me what is happening.