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Router Blocking Website, Modem Doesnt


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#1
MyRouterHatesMe

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So here's the Issue. I know its some thing to do with the router. How do I know its the router? There are 2 reasons that leave me With this conclusion..

1) If I unplug it, And Plug my computer Directly into the Cable modem, The Site loads perfectly. So we can rule out ISP. If it was ISP, The Site would still be blocked.

2) After connecting the Router the site will load 1 time and then clicking On any link will result in the page not found Error. If i enter the Router settings, and do a Factory Reset, Im able to access the page
1 time before its blocked again.

Now... Iv tried turning off the Firewalls, Iv tried Removing any and all Passwords and security. Its as open as the sky... But nothing works. Some thing, some where in this router is Blocking my connection to the website, and in doing so blocking my connection to my email.

For example.
When I enter a cmd line and type "ping http://www.echothefaith.com" the
Following information is returned to me.

Pinging http://www.echothefaith.com Footsteps of the Carpenter Footsteps of the Carpenter *64.158.56.56 with 32 bytes of data:

Reply from 64.158.56.56: bytes=32 time=56ms TTL=52
Reply from 64.158.56.56: bytes=32 time=55ms TTL=52
Reply from 64.158.56.56: bytes=32 time=56ms TTL=52
Reply from 64.158.56.56: bytes=32 time=56ms TTL=52

Ping Statistics for 64.158.56.56:
Packets: Sent = 4, Recieved = 4, Lost = 0<0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 56ms, Average = 55ms

I can Ping it, I can load it without using the router, (or 1 time if i reset it) and it loads fine on neighbors pc... So, ruling out ISP, Ruling out the site has issues. im left a Great Belkin router ...blocking my website.
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#2
MyRouterHatesMe

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ok folks,


lol Its been several months. And I have a new modem.. and guess what? its doing the same thing...

:(

I have learned a bit sense august of last year and this time tried a few new things.

1) clear DNS through ipconfig /flushdns
2) reset modem and laptop

Now, If I use a proxy server, I can access the site just fine. My concern is, while this affects my personal website, how long until it does this to others.

the new router is a netgear model CGD24G Wireless Cable Modem Gateway, which has no ports blocked.
I contacted my internet provide (charter cable) who informed me that they currently have no ports blocked and have not blocked any.


im at a loss here. any help would mean the world.

Joshua
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#3
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I'm at a bit of a loss. Almost has to be something on your computer blocking the site. What do you have installed for security software? Have you tried to access the site using another system in your home?
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#4
MyRouterHatesMe

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Greetings!

So this is my setup..

Desktop 1 connects to modem 1... no problems and CAN access the site.
Desktop 2 connects to modem 2... can NOT access the site
Laptop connects to modem 2... can NOT access the site.

specs of computers..

Desktop 1: Win XP Home edition version 2002 sp2
Desktop 2: Win XP Home edition version 2002 sp3
Laptop : Win XP Home edition version 2002 sp3

As for AntiVir. I use Microsoft Security Essentials on all 3
8-(

Edited to clarify.

Edited by MyRouterHatesMe, 18 April 2012 - 09:30 PM.

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#5
admin

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I'm a little confused at the presence of two routers. Are they connected to the same ISP?

Just re-reading your post, I noticed you don't appear to have any trouble using a proxy. It's makes me suspect your server may have blacklisted, or grey listed your IP address. Is this a server you control?

Have you made any changes to the default configuration of the new (or old) router. I'm specifically thinking DNS. Do you use OpenDNS, Google DNS, or the default ISP DNS servers?

Oh, and since I forgot... Welcome to Geeks to Go!
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#6
MyRouterHatesMe

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LOL yes its confusing.. I have one router they (ISP) installed in our basement as it is a VOIP router and hooks into our phone lines. They then brought out a second one (wireless) that also connected to the cable line so we could have the internet upstairs as well (didnt want to run wires all over).

The server is not under my control. Its a paid server through the host ezsitehosting.com

I will send out an email today and see if they have black listed my ip. who knows

As a side note... the basement computer is now also unable to connect. its like i connect 1 or 2 times them BAM! unable to connect.

Edited by MyRouterHatesMe, 19 April 2012 - 04:22 PM.

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#7
MyRouterHatesMe

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Heard back from the webhost. they are not blocking anything either. they also had me try entering through another form this time with a port specified :2082 but still a no go.. They as well as you and I are clueless. It just doesnt make any sense if no one is blocking any thing, and the routers are not blocking any thing and windows firewall isnt blocking any thing why on earth i cant access it. lol

Is there perhaps a program any one could think of that would monitor the pc and see what is blocking access?
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#8
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Since it's two different systems, it must either be software you have installed on both systems, or a problem with the ISP. I'd bet on the ISP, but let's check a couple other things first.

Do you maybe have iTunes installed on these computers? Apple's Bonjour service can cause some strange issues. If so, go to add/remove programs, find Bonjour and uninstall. If you don't see Bonjour listed, check Task Manager for mDNSResponder.exe. IF you find it, uninstall Bonjour from the command line.

  • Go to [Start > Run] and type the following command and hit OK. "%PROGRAMFILES%\Bonjour\mDNSResponder.exe" -remove
  • Go to [Start > Run] again and type the following command and hit OK. regsvr32 /u "%PROGRAMFILES%\Bonjour\mdnsNSP.dll"
  • Restart and delete the Bonjour folder from \Program Files\

If you don't have Bonjour installed, or that didn't make any difference, try changing your DNS settings. OpenDNS has a good guide here: https://store.opendns.com/setup/

P.S. You can reinstall Bonjour from here: http://www.apple.com...forwindows.html
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#9
MyRouterHatesMe

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ok follow up time..


So neither of those programs were installed.

I took your advice and followed the directions to use the open dns.
I even downloaded their auto update program. But... no luck. still the only way to access it is through
a proxy. Webhost again confirms there are no ip blocks in place..

Any other ideas?
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#10
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I really think it's an issue with your ISP. Have they actually sent someone out?
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#11
MyRouterHatesMe

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No they are refusing to send some one out to the house. they keep saying its my computer settings, they dont block any thing. lol
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#12
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Two modems on one residential account is atypical. A ping is non-port specific, so you may be on to something regarding port blocking. Although blocking port 80 is kind of difficult to explain. :P

Some tools to play with, http://code.google.com/p/paping/, http://www.microsoft...ang=en&id=17148, http://nmap.org/ I'll see if I can sleep on it and think of something else.
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#13
MyRouterHatesMe

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OK.

Im not sure yet, (you were right it is alot.lol) but i think there is a block some where. now i just need to figure out where.

So I started with the microsoft tool portqry and it came back with this..

C:\PortQryV2>portqry -n echothefaith.com -l echolog.txt
Creating log file called echolog.txt
Querying target system called:
echothefaith.com
Attempting to resolve name to IP address...

Name resolved to 184.173.243.3
querying...
TCP port 80 (http service): FILTERED
Log file echolog.txt successfully created in current directory


ok so there is a filter... hmmmmmm so I ran the Zen program (clueless to 90% of it but it looks like they cover alot of information that might help) This program gave a whole lot of information back..

C:\Program Files\Nmap>nmap echothefaith.com
Starting Nmap 5.51 ( http://nmap.org ) at 2012-04-27 19:49 Eastern Daylight Time
Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
Nmap done: 1 IP address (0 hosts up) scanned in 3.73 seconds

C:\Program Files\Nmap>nmap -Pn echothefaith.com
Starting Nmap 5.51 ( http://nmap.org ) at 2012-04-27 19:50 Eastern Daylight Time
Nmap scan report for echothefaith.com (184.173.243.3)
Host is up.
rDNS record for 184.173.243.3: atlantic.ourhostingservers.com
All 1000 scanned ports on echothefaith.com (184.173.243.3) are filtered

Nmap done: 1 IP address (1 host up) scanned in 204.61 seconds
C:\Program Files\Nmap>

Ok.. So I Dove in and ran it with the GUI.. this seems to reveal some more indepth information.

Starting Nmap 5.51 ( http://nmap.org ) at 2012-04-27 20:00 Eastern Daylight Time
NSE: Loaded 57 scripts for scanning.
Initiating Parallel DNS resolution of 1 host. at 20:00
Completed Parallel DNS resolution of 1 host. at 20:00, 0.03s elapsed

Initiating SYN Stealth Scan at 20:00
Scanning echothefaith.com (184.173.243.3) [1000 ports]
SYN Stealth Scan Timing: About 29.05% done; ETC: 20:02 (0:01:16 remaining)
SYN Stealth Scan Timing: About 58.05% done; ETC: 20:02 (0:00:44 remaining)
Completed SYN Stealth Scan at 20:02, 105.03s elapsed (1000 total ports)
Initiating Service scan at 20:02
Initiating OS detection (try #1) against echothefaith.com (184.173.243.3)
Retrying OS detection (try #2) against echothefaith.com (184.173.243.3)
Initiating Traceroute at 20:02
Completed Traceroute at 20:02, 8.16s elapsed
Initiating Parallel DNS resolution of 11 hosts. at 20:02
Completed Parallel DNS resolution of 11 hosts. at 20:02, 11.05s elapsed
Nmap scan report for echothefaith.com (184.173.243.3)

Host is up.
rDNS record for 184.173.243.3: atlantic.ourhostingservers.com
All 1000 scanned ports on echothefaith.com (184.173.243.3) are filtered
Too many fingerprints match this host to give specific OS details

TRACEROUTE (using proto 1/icmp)
HOP RTT ADDRESS
1 16.00 ms 10.158.192.1
2 0.00 ms dtr01owsomi-gbe-1-19.owso.mi.charter.com (96.34.33.202)
3 16.00 ms crr01sgnwmi-tge-0-2-0-0.sgnw.mi.charter.com (96.34.32.94)
4 15.00 ms bbr01sgnwmi-tge-0-4-0-4.sgnw.mi.charter.com (96.34.1.176)
5 31.00 ms bbr01aldlmi-tge-0-0-0-6.aldl.mi.charter.com (96.34.0.171)
6 ...
7 31.00 ms prr01chcgil-tge-4-1.chcg.il.charter.com (96.34.3.200)
8 15.00 ms 50.97.16.26
9 47.00 ms ae7.bbr01.eq01.chi01.networklayer.com (173.192.18.170)
10 47.00 ms ae20.bbr01.eq01.dal03.networklayer.com (173.192.18.136)
11 47.00 ms ae5.dar01.sr01.dal07.networklayer.com (173.192.18.179)
12 78.00 ms po1.fcr01.sr01.dal07.networklayer.com (50.22.118.131)
13 ... 30



Read data files from: C:\Program Files\Nmap
OS and Service detection performed. Please report any incorrect results at http://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 131.83 seconds

Raw packets sent: 2123 (96.772KB) | Rcvd: 43 (3.375KB)

It then took that information and made a pretty little picture that I absolutely have no understanding of. (Makes me feel like my internet is working backwards lol)

Posted Image
Ok... So.. This "FILTER" that keeps coming up. Is this a "Blocking" type filter? and if so, it would be from the HOST and not my ISP or Computer..correct? By the way sorry about the formatting.. I wasn't sure if I was should put these things in quotes or the "code" tags..
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#14
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Don't be concerned with "TCP port 80 (http service): FILTERED". It's common, and it may even originate from your router (can be incoming or outgoing filtering).

However, the TRACEROUTE results are interesting, and reminds me I forgot one of the most basic and powerful tools, tracert.exe. It's always one of the first things I check when people have difficulty connecting this this site. *smacks head*

You server is hosted in a huge data center called Softlayer (formerly The Planet). If I run a tracert of softlayer.com, the last 4 hops look like this:

10 47 ms 47 ms 47 ms ae20.bbr01.eq01.dal03.networklayer.com [173.192.18.136]
11 46 ms 46 ms 47 ms ae0.dar01.sr01.dal01.networklayer.com [173.192.18.253]
12 46 ms 46 ms 47 ms po2.slr01.sr01.dal01.networklayer.com [66.228.118.142]
13 46 ms 46 ms 47 ms www.softlayer.com [66.228.118.53]

Trace complete.


The last hop www.softlayer.com is the actual server hosting the website. If you did a tracert of this site, it would end at lefty.geekstogo.com

Whereas your traceroute report (tracert on Windows) ends in the datacenter, not at the server.

10 47.00 ms ae20.bbr01.eq01.dal03.networklayer.com (173.192.18.136)
11 47.00 ms ae5.dar01.sr01.dal07.networklayer.com (173.192.18.179)
12 78.00 ms po1.fcr01.sr01.dal07.networklayer.com (50.22.118.131)
13 ... 30


The 3 hops with dal0X...networklayer.com are hops on the Dallas internal network, and to be expected. However, you can see the last hop to your hosts server fails.

1. Go to your command prompt, Using XP click Start -> Run, type CMD, press enter key. If Vista/7 just click Start type CMD, press enter key.
2. At the command prompt (C:\) type tracert.exe echothefaith.com, press enter
3. Copy the results and save to Notepad, or other text editor.

Hopefully, you'll capture a tracert the first time when you're able to reach the site, and again when you are not. Present this evidence to your host to show where traffic from your location is failing.

If the host/server is not blocking the traffic, they can forward the tracert logs to the datacenter to resolve a network issue. The large last ping increase (78ms) inside of the same network leads me to believe it could be an issue within the datacenter, but that would be rare.
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