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Outlook - Direct Replies to - not always working


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#1
doozerberry

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Hi All,

As part of my work, I sometimes need to follow up on responses from people for my Senior Management team. Although in the email body we would ask the email recipient to include me in the email, they wouldn't. In order to try and combat this whenever an email is sent that I will possibly need to follow up on, my boss alters the Direct Replies to field to include my email address.

90% of the time this is working really well for us, as I receive the responses directly so I know whether or not I need to follow up. The problem is, that it seems that part of the time, for some unknown reason I am not receiving the responses from the receipients. I have even gone in to the initial email and hit the Reply button, to ensure my name does pop up.

Any ideas why I am not always receiving the replies, even though I am in the Direct Replies to field?
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#2
dsenette

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it's possible that on the other end, when they hit reply and another name comes up in the "to" field, they change it to who they think it should be going to (i.e. the person it was sent from)
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#3
doozerberry

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Yeah, it actually pops up with both our names. I know they could delete mine, but was wondering if anyone else out there was experiencing the same problem.
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