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32 Bit IE Browser and Firefox Not Working.


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#1
Aztin

Aztin

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Hi all, first time here and I've got a problem I'm hoping you can help me with :)

I had my computer at my parents the last week or so and hooked it back up at my place today. After putting everything back the way it was I went to use my computer and to my dismay my internet was not working, both Firefox and Internet Explorer except for the 64 Bit Internet Explorer. On top of this my applications which used the internet weren't working either such as MSN and FFXIV Beta.

I'm not entirely sure of what the problem is but my ISP said it was to do with my PC, not on their end. I've looked around and googled it (The solution to everything!) but after trying a few different things it still doesn't work. I've already done the basics such as unplug my modem/router, restart everything and such. My computer say's I'm connected to the internet and obviously I am because as I said my 64 Bit IE browser still works.

So now that you have some background info hopefully someone has some suggestions to solve my problem :) Thanks in advance for your assistance and if you need any other information just ask.

Thanks,

Mike
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#2
Broni

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Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.
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#3
Aztin

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Wow, was not expecting something like that to come up! :) Pasted what showed up below.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mikes-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cg.shawcable.net

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link WDA-2320 Desktop Adapter
Physical Address. . . . . . . . . : 00-1C-F0-DB-0C-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 00-01-6C-6C-1B-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a02c:6393:eceb:5e10%12(Preferred)
IPv4 Address. . . . . . . . . . . : 70.72.130.219(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : September-07-10 5:45:40 PM
Lease Expires . . . . . . . . . . : September-09-10 5:45:40 PM
Default Gateway . . . . . . . . . : 70.72.128.1
DHCP Server . . . . . . . . . . . : 64.59.135.150
DHCPv6 IAID . . . . . . . . . . . : 184549740
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-44-EF-97-00-01-6C-6C-1B-DB
DNS Servers . . . . . . . . . . . : 64.59.135.133
64.59.135.135
64.59.128.120
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.cg.shawcable.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3041:ade:b9b7:7d24(Preferred)
Link-local IPv6 Address . . . . . : fe80::3041:ade:b9b7:7d24%11(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{826F5CC4-ED43-4E2C-9090-30FD7A341C96}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4648:82db::4648:82db(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 64.59.135.133
64.59.135.135
64.59.128.120
NetBIOS over Tcpip. . . . . . . . : Disabled

Assuming I did this right, i'm excited to see what you come up with from this :)
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#4
Broni

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Are you using router, or is it straight connection to a modem?
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#5
Aztin

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Straight to the modem, there's a splitter on the cord from the wall for our phone line too. Everything hardware wise seems to be in order.
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#6
Broni

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Try couple of things....

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.
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#7
Aztin

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After trying all your suggestions I am still left with not working 32 Bit browsers and applications. Thanks for your help though it was a valiant attempt! I'm open to anymore suggestions even if we're looking at a system restore or something at this point :)
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#8
Broni

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At this point.....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log http://www.bleepingc...s/forum22.html]HERE[/url] and include a link to this thread. Please make sure that you read the information http://www.bleepingc...opic34773.html]about getting started[/URL] before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!
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