Attaching a hardware Everest report as a text file, hopefully it should have most of my system specs in it.
CD/DVD drives suddenly gone
Started by
Alex4147
, Sep 10 2010 02:39 PM
#1
Posted 10 September 2010 - 02:39 PM
Attaching a hardware Everest report as a text file, hopefully it should have most of my system specs in it.
#2
Posted 10 September 2010 - 03:05 PM
There are a number of issues here NOT immediate to this problem but one is that you have only SP2 on XP. SP3 is critical as you now no longer have security updates they have finished for XP without SP3.
Secondly you have IE6. I strongly recommend that when the current problem is sorted you install IE8 it has far better inbuilt safeguards.
What anti-virus are you running and WAS the Found New Hardware definitely the official Windows message.
This has all the indications of an infection.
I have two immediate advices for you.
1. Scan with your normal anti-virus and scan with MBAM Malwarebytes available on this forum.
I am NOT authorised on this forum for Malware matters if anything is found go to the Malware Self Help, work through that and if necessary post there.
2. If nothing is found Load and try a system restore point. Do NOT go immediately too far back, as of course if it restores and you still have the problem all restores points forward of that will no longer be there.
Secondly you have IE6. I strongly recommend that when the current problem is sorted you install IE8 it has far better inbuilt safeguards.
What anti-virus are you running and WAS the Found New Hardware definitely the official Windows message.
This has all the indications of an infection.
I have two immediate advices for you.
1. Scan with your normal anti-virus and scan with MBAM Malwarebytes available on this forum.
I am NOT authorised on this forum for Malware matters if anything is found go to the Malware Self Help, work through that and if necessary post there.
2. If nothing is found Load and try a system restore point. Do NOT go immediately too far back, as of course if it restores and you still have the problem all restores points forward of that will no longer be there.
Edited by Macboatmaster, 10 September 2010 - 03:05 PM.
#3
Posted 10 September 2010 - 03:22 PM
Have you by any chance
-
1. Installed new software
2. Used a registry cleaner - booster programme.
-
1. Installed new software
2. Used a registry cleaner - booster programme.
#4
Posted 10 September 2010 - 06:11 PM
Well I don't know why IE 6 came up, but I'm using Firefox. I've done no new installs of hardware or software recently and I'm running CA Internet Security Suite for my antivirus software, and I haven't used any registry cleaners or anything like that. I'll post again if MBAM or my antivirus find anything they don't like.
#5
Posted 10 September 2010 - 07:08 PM
Uninstall all primary and secondary channels.
Restart computer. They'll be rebuild automatically.
Restart computer. They'll be rebuild automatically.
#6
Posted 11 September 2010 - 03:54 PM
Went through 2 scans each with my antivirus and with MBAM, nothing found with either of them. Went ahead and uninstalled all Primary and Secondary channels then rebooted. The channels were rebuilt by windows but look exactly the same as before and I still have no indication that I even have my 2 optical drives.
#7
Posted 11 September 2010 - 04:03 PM
One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
#8
Posted 11 September 2010 - 07:09 PM
I can't uninstall the drives through the Device Manager because they no longer show up in the Device Manager.
I had neither of the two registry entries that the Microsoft support article referenced.
And I've downloaded and merged the cdgone.reg file provided then restarted my system with no effect.
Neither my D: or E: drives, the two dvd drives I have are showing up in My Computer, the Device Manager, or even by trying to access them through the command prompt. They both do however show up properly in my Boot Device priority list, and when I enter Bios both drives are present.
I had neither of the two registry entries that the Microsoft support article referenced.
And I've downloaded and merged the cdgone.reg file provided then restarted my system with no effect.
Neither my D: or E: drives, the two dvd drives I have are showing up in My Computer, the Device Manager, or even by trying to access them through the command prompt. They both do however show up properly in my Boot Device priority list, and when I enter Bios both drives are present.
#9
Posted 11 September 2010 - 09:13 PM
Try a System Resore point as per my first post.
#10
Posted 11 September 2010 - 10:26 PM
I've seen cases, where two optical drives didn't want play nicely with Windows XP.
You can try to remove one drive.
You can try to remove one drive.
#11
Posted 11 September 2010 - 11:17 PM
I generally avoid system restore except as one of the very last things to try, bad experiences with it when it was first introduced. However I went ahead and used it, my drives are now back and functional. Just wish I knew what happened to make them up and vanish according to Windows. But anyway, thank you both for the help.
#12
Posted 11 September 2010 - 11:18 PM
Good news
#13
Posted 12 September 2010 - 09:25 AM
As Broni said - Good News.
However my other point I made still remains - running with only SP2 is bad practice.
Install SP3.
If you have any difficulties see this
http://support.microsoft.com/kb/950717
However my other point I made still remains - running with only SP2 is bad practice.
Install SP3.
If you have any difficulties see this
http://support.microsoft.com/kb/950717
Edited by Macboatmaster, 12 September 2010 - 09:25 AM.
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