I've had a problem for about a month now I've been unable to resolve. During normal start up my laptop freezes in the Windows screen. The loader bar just stops and I have to press and hold the off button to get out of it. It starts up OK in Safe mode, except that I can only use it on battery power. As soon as I plug the AC cable in it freezes and the only thing I can do is press the off button to get out of it. It's possible that the issue was caused by a power spike, although I am just guessing. Normally it's plugged into a surge protected adaptor but it might not have been the day it stopped working. My wife was using the laptop one morning (remote accessing in to her work account) and it just froze on her. Some info:
Windows XP, SP 3, Dell Inspiron 1150
I've already tried the following and it has made no difference:
- System restore to a month before the issue occured
- Changed the RAM (I updated RAM about 6 months ago and still had the old RAM)
- Disk cleanup, Defrag etc
- I first posted in this in the Malware forum and got some Malware cleaned but this didn’t resolve the issue and was advised to try a new post in the hardware forum. I was also advised that the issue could be related to using registry cleaners (Ccleaner, Tuneup) as I have done from time to time (although never will again).
Thanks for looking at this.