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Please help! Vista suddenly not genuine, apparently.


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#1
nucleotide_boy

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Hi,

I could really use some help. I've got an HP Compaq 6720s that came with Vista Home Basic pre-installed. Had it for about 18 months without a problem. I use Sophos Endpoint Security and SuperAntiSpyware to protect my computer.

When I loaded up this morning I was told and unauthorised change was made to Windows and I need to input a valid license key. I've tried putting in the code that is on the Windows sticker on the bottom of my computer, but no joy.

I could really do with some help!

Thanks.
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#2
simpk5

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Malware can cause this problem as a system file could have been overwritten/modified. Go through the threads here to check out your system.
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#3
nucleotide_boy

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Hi.

The problem is that neither Sophos or SuperAntiSpyware are detecting any malware items. I could really do with someone talking me through. I know it's a big ask but I'd be massively grateful!
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#4
diabillic

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You will need to contact Microsoft and re-activate it. Any recent changes at all? Significant hardware changes will cause a machine to have to reactivate.
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#5
nucleotide_boy

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Any recent changes at all? Significant hardware changes will cause a machine to have to reactivate.


No recent changes. One day it was fine. The next day it was problems galore!
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#6
nucleotide_boy

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Here's my report from the Microsoft Genuine Advantage Diagnostic Tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YHW38-822HV-FVK37
Windows Product Key Hash: itHBl73IdKbxSHacLQytn423LcQ=
Windows Product ID: 89572-OEM-7234131-60457
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {3818A6A3-4B3E-4680-A321-2CD7EBB9CF48}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista ™ Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100608-0458
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3818A6A3-4B3E-4680-A321-2CD7EBB9CF48}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FVK37</PKey><PID>89572-OEM-7234131-60457</PID><PIDType>8</PIDType><SID>S-1-5-21-3332380967-2104027918-1988861177</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6720s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MDU Ver. F.0D</Version><SMBIOSVersion major="2" minor="4"/><Date>20081104000000.000000+000</Date></BIOS><HWID>98313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>A2AC71E23F84778</Val><Hash>7sI6JD2rgXesMcZii8c0CT1uIfg=</Hash><Pid>81605-956-5731964-65939</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAeqhA1hTBvg1wokaDpCCSveSR8vS8MKaCXAasVrIN

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 30D8
FACP HP 30D8
HPET HP 30D8
MCFG HP 30D8
SLIC HPQOEM SLIC-MPC
TCPA HP 30D8
SSDT HP HPQSAT
SSDT HP HPQSAT
SSDT HP HPQSAT
SSDT HP HPQSAT
SSDT HP HPQSAT
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#7
diabillic

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Taken from a post off MS Social:

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair file .

First try repairing Windows using System Restore:

1) Reboot Vista into Safe Mode

2) Click the 'Start' button

3) In the Start Search field, type: System Restore and hit "Enter" keyboard key

4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

5) Click the "Next" button.

6) Reboot back into Normal mode

7) Vista should no longer be in Reduced Functionality mode



If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1) Login to Vista in Normal Mode (not safe mode)

2) Launch an Internet Browser

3) Type: %windir%\system32\ in the browser's address field

4) Scroll down till you find the file cmd.exe

5) Right-click the file and select 'Run as Administrator'

6) In the CMD window, type: sfc /scannow

7) Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Edited by diabillic, 13 September 2010 - 01:13 PM.

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#8
nucleotide_boy

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Taken from a post off MS Social...


Thank you. Will try this tonight and post an update to let you know if this works. Fingers crossed!
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#9
eradic8

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Hi,

I could really use some help. I've got an HP Compaq 6720s that came with Vista Home Basic pre-installed. Had it for about 18 months without a problem. I use Sophos Endpoint Security and SuperAntiSpyware to protect my computer.

When I loaded up this morning I was told and unauthorised change was made to Windows and I need to input a valid license key. I've tried putting in the code that is on the Windows sticker on the bottom of my computer, but no joy.

I could really do with some help!

Thanks.


If you can't solve the issue with the advice provided then you could try re-installing Windows. I'm guessing as you have an HP Compaq, then you have probably got a recovery option installed on a partition drive on your computer. If you run this it will wipe your drive clean and restore it back to factory settings. Of course you will have to go through all the installing of your software that did not come shipped with the computer, and update everything, but as a last resort you should have this option.
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