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Got a WD Caviar-Black 500GB


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#1
JWnTX

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SMART's showing FAIL on testing. Won't complete either quick or extended test and won't repair bad sectors. WD's Data Lifeguard has a "WRITE ZEROS" option on the menu. I've recovered what I need and I was wondering if I might be able to 0 it out and get it working correctly? Or should I just box it up and send it in? BTW, there are two other factors that show "Warranty" in the report-Raw Read Error Rate and Spin Up Time--it sounds like a lost cause to me, but will a low-level format recover it?
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#2
rshaffer61

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Won't complete either quick or extended test and won't repair bad sectors.

Drive is toast. Return it for a replacement while it's still under warranty.
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#3
Digerati

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I've recovered what I need and I was wondering if I might be able to 0 it out and get it working correctly?

That's 3 separate operations (recovering your data, zero out drive, get it working correctly). You said you recovered your data so that is good. If you want to zero it out so no one can see what you had stored on it, then you might try Eraser - but with the drive having problems, it may not work. As far as getting it to work correctly, even if a low-level format could get it working, I would not trust that drive to remain error free or to keep my data safe. I agree with rshaffer - return it while it is still under warranty.
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#4
JWnTX

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Thanks so much. I figured it was toast, but the time down is going to hurt. I guess I'll make up for it with the additional speed from a brand spankin' new one ;-)
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