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Computer won't connect to the internet


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#1
rebross

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My laptop computer won't connect to the internet. I have a network set up using a desktop. I also use another laptop that has no problem connecting to the internet. The WLAN light is on. Under network connections I have: 1394 Connection that says Connected, Firewalled, Wireless Network Connection says Acquiring network address, Firewalled, Local Area Connection says Network cable unplugged, Firewalled.

I tried to have the computer configure my wireless settings but there is no Wireless Network tab under wireless network connection properties.

Edited by rebross, 16 September 2010 - 01:58 PM.

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#2
Broni

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See, if you have same problem in Safe Mode with Networking.
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#3
peterm

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Hi Rebross
Could we please have the make and model of your Laptop.
Cheers
Peterm
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#4
rebross

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I have a Sony Vaio PCG-7R2L. When I check my wireless connection it says it's connected but all the values are 0 and it I can't pull up any web pages.
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#5
Broni

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See, if you have same problem in Safe Mode with Networking.


Also, would wired connection work?
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#6
peterm

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When I go to the Sony site to find the User manual your model does not appear ?
My link
Cheers
Peterm
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#7
rebross

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Once in safe mode with networking, I was able to see the Network tab and check the box to let windows control the wireless. It would go from being connected to going to all zeroes and losing connection to connecting to losing connection, etc.

I tried wired and it said it was connected at 100 mps but I couldn't get on the internet.

My computer is being very slow and erratic in behavior.
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#8
rebross

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I googled the model number and it came up with results for it.
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#9
rebross

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I ran a vaio diagnostics that was on my computer and it says the ip address assigned to the computer is invalid. Not sure what I need to do about that.
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#10
rebross

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Sony Vaio VGN-FE770G
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#11
peterm

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the 1394 is not the network card we are looking for.
When you boot to safe mode do you have another network connection show up other then 1394 ?
Can you click on start > run then type in cmd and press enter
This should give you a black window with white writing(command prompt)
Type in ipconfig /all press enter (note the space before /)
This should show your ip address subnet and gateway. What are the numbers.
Should be something like ip 169.125.125.012 subnet 255.255.255.0
Then do the same on a working computer and post the numbers here.

If only the 1394 shows in network connections then it looks like your driver may be corrupt.
Has this Laptop worked before wirelessly ? If yes how long ago did it stop working ?
Cheers
peterm
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#12
rebross

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In safe mode there is a wireless network connection and a local area connection, but no 1394.

Sony Vaio
IP address 192.168.1.42 subnet 255.255.255.0

The computer I am using to post these messages
IP address 192.168.1.21 subnet 255.255.255.0
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#13
peterm

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It sounds lie a bad driver as you should have the same 2 connections in normal mode.
When you booted to safe mode did you choose the option to boot with networking ?
1) Did this ever work on the wireless
2) Do you have the bluetooth model ?
Cheers
Peterm
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#14
rebross

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Yes I booted in safe mode with networking and yes I used to be able to connect to the internet with no problems. No bluetooth.
What can I do about the driver? In normal mode I have 1394, wireless network, and local area connection. In safe mode the 1394 is missing.
What about the IP address being different?

Thank you for your help!
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#15
Broni

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Please, run "ping" command in normal mode and Safe Mode with Networking, wireless and wired, so you should give us 4 results...

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
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