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Computer won't connect to the internet


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#16
peterm

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Hey Broni
What about a restore ?
Cheers
peterm
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#17
Broni

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Hey Peter
I don't have a clear picture yet, what's going on here, so I want to check "ping" and then I want to ask him for a copy of ipconfig /all as you requested.

I suspect, he may have a connection, but something may be blocking it in normal mode, or he may even have a connection in normal mode, but simply browsers won't open any page (security program as a culprit, or some infection).
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#18
peterm

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:)
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#19
rebross

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Normal mode, wireless:
Pinging google.com [72.14.204.99] with 32 bytes of data:
Request timed out.
Reply from 72.14.204.99: bytes=32 time=45ms TTL=55
Reply from 72.14.204.99: bytes=32 time=35ms TTL=55
Reply from 72.14.204.99: bytes=32 time=56ms TTL=55
Ping statistics for 72.14.204.99:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 56ms, Average = 45ms

Normal mode, wired:
Pinging google.com [72.14.204.103] with 32 bytes of data:
Reply from 72.14.204.103: bytes=32 time=41ms TTL=55
Reply from 72.14.204.103: bytes=32 time=42ms TTL=55
Request timed out.
Request timed out.
Ping statistics for 72.14.204.103:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 42ms, Average = 41ms

Safe mode, wireless:
Pinging google.com [72.14.204.147] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 72.14.204.147: bytes=32 time=65ms TTL=55
Reply from 72.14.204.147: bytes=32 time=52ms TTL=55
Ping statistics for 72.14.204.147:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 65ms, Average = 58ms

Safe mode, wired:
Pinging google.com [72.14.204.104] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 72.14.204.104: bytes=32 time=28ms TTL=55
Request timed out.Ping statistics for 72.14.204.104:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 28ms, Average = 28ms
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#20
Broni

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Cool :)
Apparently, we do have some connection.
Kind of glitchy, but it's there.

Let's take a look at your ipconfig settings...

Go Start>Run ("Start search" in Vista), type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, paste this:
ipconfig /all>c:\ipconfig_all.txt&notepad c:\ipconfig_all.txt&exit
Hit Enter.

Copy and paste what you see in Notepad into a Reply here.
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#21
rebross

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Doesn't look good.

Windows IP Configuration

An internal error occurred: Insufficient system resources exist to complete the requested service.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query host name.
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#22
Broni

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Restart computer and try again.
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#23
rebross

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I'm still trying to boot up my computer. It is really slow.
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#24
rebross

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still the same message about insufficient resources
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#25
Broni

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Restart in safe mode and run it from there.
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#26
rebross

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I can't get into safe mode
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#27
Broni

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OK, then. I wasn't sure, but...

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#28
rebross

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What should I put as my topic???
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#29
Broni

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You can put something like:
Limited internet connectivity, no safe mode access.
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#30
rebross

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Ok, thank you Broni. Should I reference this topic?
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