Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer won't connect to the internet


  • Please log in to reply

#31
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
Yes, you may post a link as well...
  • 0

Advertisements


#32
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
Broni, I ran Malwarebytes and found a virus which I quarantined and deleted. I ran the ipconfig again and here is what came up:



Windows IP Configuration



Host Name . . . . . . . . . . . . : StaceyLaptop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : westell.com



Ethernet adapter Wireless Network Connection 2:



Connection-specific DNS Suffix . : westell.com

Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection

Physical Address. . . . . . . . . : 00-18-DE-08-78-97

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.42

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Sunday, September 19, 2010 4:57:38 PM

Lease Expires . . . . . . . . . . : Monday, September 20, 2010 4:57:38 PM
  • 0

#33
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
It looks normal.
Still no connection?
Can you re-run "ping" command (post #15)?
  • 0

#34
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
This is in normal mode, I wasn't sure if you wanted me to do it in safe mode:

Pinging google.com [72.14.204.147] with 32 bytes of data:



Request timed out.

Request timed out.

Reply from 72.14.204.147: bytes=32 time=26ms TTL=55

Reply from 72.14.204.147: bytes=32 time=27ms TTL=55



Ping statistics for 72.14.204.147:

Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

Approximate round trip times in milli-seconds:

Minimum = 26ms, Maximum = 27ms, Average = 26ms


Yes I have an internet connection. I am actually replying using my sony vaio laptop. I'm using mozilla firefox because when I use internet explorer to get on geeks to go it tells me it can't display the page.

Also, when my computer starts up I get the following message:
Wireless Switch Setting Utility has encountered a problem and needs to close
  • 0

#35
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
Good news, at least partially :D
Your connection is still spotty. "Ping" command shouldn't be giving you any lost packets.

I still want you to go to malware forum and make sure your computer is clean.

While waiting for their reply, you can try to reinstall network adapter and wireless network adapter drivers.
  • 0

#36
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
Sorry if this sounds dumb, but how do I reinstall them?
  • 0

#37
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
What's your computer brand and model?
  • 0

#38
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
Sony Vaio VGN-FE770G
  • 0

#39
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
Go here: http://esupport.sony...VGNFE770G&LOC=3

Click on "Network" to expand that section.
You'll see 3 drivers there.
1st one is your wireless driver, 2nd and 3rd are regular network drivers (depending on you using docking station, or not, download either #2, or #3)

Now, go to Device Manager and uninstall wireless network driver and regular network driver (they both will be listed under "Network" section).
When done, install new drivers.
  • 0

#40
Programmer101

Programmer101

    Member

  • Member
  • PipPipPip
  • 111 posts
I might give an idea, you could go the the control panel, click on administrative tools, click on computer management, go to devices, and then disable and then enable your adapter.
  • 0

Advertisements


#41
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
I disabled then enabled the adapter. I now have a yellow exclamation point for the adapter. The device status says "windows cannot load the device driver for this hardware. The driver may be corrupted or missing." I can't get it working now so I don't have internet.

Edited by rebross, 19 September 2010 - 08:56 PM.

  • 0

#42
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
Did you read my last reply?
  • 0

#43
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
I uninstalled the wireless driver and installed the original wireless driver. I got the following message:
Error- The version of the [iprodata/mdriver.msi]MSI is not compatible with the FamilyCode version in the INI file.
I pressed ok and it continued installing then said it successfully installed.

I then reinstalled the pro/100 ve network connection and it said "failed to update the driver".

I currently have no internet connection. It says my wireless is connected but the speed is 0 bps, everything is zeroes.

I need to go to bed. I'll check back in the morning.

Thank you Broni!

Edited by rebross, 19 September 2010 - 10:15 PM.

  • 0

#44
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts
Did you install #2, or #3?
Do you use docking station?

I'll be around here tomorrow.
  • 0

#45
rebross

rebross

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 193 posts
I used #3 and I don't use a docking station. Oh and this morning I have limited internet. I can go on Firefox and access geeks to go, but the funny thing is my wireless connection is saying acquiring network address all while I'm using the wireless. When I click on it and look at available networks there are none.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP