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Microsoft Windows Journal Viewer.msi


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#1
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http://support.microsoft.com/default.aspx?...6&Product=winxp[/url]']SYMPTOMS
When you open certain programs in Microsoft Windows XP or Microsoft Windows 2000, the repair process starts for the Microsoft Windows Journal Viewer.
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CAUSE
This behavior occurs because of an incorrect registration of the Windows Journal Viewer in the registry. Certain programs share components with Windows Journal Viewer. When you start one of those programs, the Windows Installer repair process for Windows Journal Viewer starts and tries to clean up the registration for that user's profile.
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RESOLUTION
To resolve this behavior, permit the Windows Journal Viewer repair process to complete. If the repair succeeds, the Windows Installer dialog box only occurs one time. However, the dialog box may also appear one time for each additional user account that runs the same program on this computer.

If the repair does not complete successfully, you may receive an error message that contains a reference to a file path, and that is similar to the following error message:
C:\DOCUME~1\ADMINI~1\LOCALS~1\temp\IXP001.tmp\
You may receive this error message if there is a problem with the existing installation of the Windows Journal Viewer, or a problem during the removal process. To resolve this behavior, remove the Windows Journal Viewer, and then reinstall it from the location that is mentioned in the "More Information" section of this article.

To remove Microsoft Journal Viewer, follow these steps:
1. Click Start, and then point to Control Panel.
2. Double-click Add or Remove Programs, and then click Change or Remove Programs.
3. Click Microsoft Windows Journal Viewer, and then click Remove.
4. Follow the instructions on the screen to remove the program.

Note You may have to restart the computer to remove any files that were in use.


Ok, I have tried this,but there is no repair option, and it comes up with this error after trying to uninstall it. "C:\DOCUME~1\ADMINI~1\LOCALS~1\temp\IXP001.tmp\" being the tmp folder that contains "Microsoft Windows Journal Viewer.msi" which I don't have anywhere on my computer. Really, I think that is the only thing I need to get it uninstalled, but, I can't find it anywhere.
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#2
gerryf

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The folder is created temporarily then removed.

I assume you removed the program from control panel> add/remove software, and tried to download this one, and it failed:

http://www.microsoft...ls/default.mspx

Seeing as how you are logged in as the administrator account (not a good idea), what about logging in with a different user? Problem repeat?
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#3
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No, I can't even remove it. It brings up that certain error when I try to remove it with Add/Remove Programs. It needs the Microsoft Windows Journal Viewer.msi to remove it, but it is not located anywhere on my computer.
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#4
gerryf

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you did not answer my question...did you obtain the journal viewer from the above link?
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#5
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Yes, that's where I got it from. The original time I got it, it was as an update at Windows Update.
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#6
gerryf

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did you log in on a second user account?

In the meantime, download the following

http://support.micro....com/?id=893803
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#7
gerryf

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additionally, download the following

http://support.micro...kb;en-us;290301

I want you to, in this order....

cleanup utility, select journalviewer

install windows installer 3.1

then install the journal viewer
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#8
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Sweet, I did what you said, and it installed, and works correctly now. Thanks. :tazz:
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