[HoopyH]

Hello. Every time I try to sync iphone or ipad with itunes 10, I get an error message saying "iTunes could not back up the iPhone / iPad because the backup session failed".

I think this may have started when I installed iTunes 10 - in any case, it is a new issue - previously, I was able to sync and backup with no problem.

I have tried uninstalling and reinstalling iTunes 10. I have tried uninstalling iTunes 10 and reinstalling iTunes 9.2. This made no difference. Having looked at other websites for answers, I also tried changing my PC's time zone, performing a manual backup in iTunes and deleting previous backup files - all of these made no difference, except now my PC thinks I'm in Tahiti.

Restoring either device also does not work because iTunes won't let me do this without backing up first....

Any help, much appreciated. Thanks.

Edited by HoopyH, 17 September 2010 - 01:23 PM.

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Have you fixed this problem yet if so... could you tell me how?
mine does something similar. Got a new ipod and when i downloaded itunes and had the first sync with me ipod (the back up syncc) it freezes! yo know the bar where everything loads in it freezes and it does the same when i try and get onto the itunes store. And it wont come up. Then when i gt frustrated of waiting i try and close it and it wont let me. I have to run task manager to close itunes. ARGH I HAVE NOTHING ON MY IPOD HOW DEPRESSING!someone please help me!

[bumblebeejamina]

Have you fixed this problem yet if so... could you tell me how?
mine does something similar. Got a new ipod and when i downloaded itunes and had the first sync with me ipod (the back up syncc) it freezes! yo know the bar where everything loads in it freezes and it does the same when i try and get onto the itunes store. And it wont come up. Then when i gt frustrated of waiting i try and close it and it wont let me. I have to run task manager to close itunes. ARGH I HAVE NOTHING ON MY IPOD HOW DEPRESSING!someone please help me!