!!! I have a new iPhone 4 that will NOT update to the latest version. I am using Vista. Here is the message it gives me each time (countless times)I attempt to download the update:"There was a problem downloading the software for the iPhone "RedEye"s iPhone. The network connection time out.
Make sure your network settings are correct and your network connection is active, or try again latter."
When I ran diagnostics I got the following report:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv2700 Notebook PC
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number 178A97EE961E0EB5
Current user is not an administrator.
The current local date and time is 2010-09-20 22:48:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 32d3e9b8d252103e31b60304559599a2
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {2056CC21-E0BA-46CD-808F-7BC6F240C122}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {5F170EAA-C445-4EC6-AE5A-000C06016309}
Description: Intel® Wireless WiFi Link 4965AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Sep 20 21:36:57 2010
Lease Expires: Tue Sep 21 21:36:57 2010
DNS Servers: 192.168.0.1
Adapter Name: {64650E75-A8DF-4418-B70A-E8102F0826D1}
Description: Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-09-20 21:41:16.
**** Device Connectivity Tests ****
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
Universal Serial Bus Controllers:
Intel® ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
RedEye’s iPhone, iPhone 4 running firmware version 4.0.1
Serial Number: 84030G41A4T
**** Device Sync Tests ****
Sync tests completed successfully.
I don not know how else to login as an administrator other than to login using the administrator account I created with a password. I am sooooo confused and frustrated. I hope I have provided enough information to enable you to assist me.
Thanks.
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