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Windows XP keeps restarting when shutdown


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#1
lenny1951

lenny1951

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Windows XP keeps restarting when shut down
I have unticked the Auto restart in startup recovery to find a blue screen with the following on it
Stop: c000021a[Fatal system error]
The windows logon process system process terminated unexpectedly with a status of
0x00000000 (0x00000000 0x00000000).
The system has shut down
Can anyone please help
This fault has just started I have not installed anything new on my computer
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#2
Alzeimer

Alzeimer

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The first thing I would check if i was you is my RAM, download MEMTEST86 ISO Image to burn as a boot CD

Go to your BIOS and change your first boot to CD/DVD-ROM save your setting put your cd in your drive and reboot

Run MEMTEST with only one stick of ram in at a time and let it run all the way to the end (9 passes and it takes a while so be patient).
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