[Jessica_B]

Hi, I'm new, pulling my hair out and hoping someone can help me. I'm using Windows Vista on a rebuilt desktop. I'm using FF for a browser. The kids and I play a lot of games on facebook. Up until about a month ago I had no problems. At that point we started trying all sorts of new games. Now when I'm playing a game my computer will just turn off. I don't know which game it is so I've disallowed the ones we weren't playing a month ago.

I've tried system restore to no avail. When my computer reboots sometimes I get a menu option to start normally, sometimes I get a chance to start at the last known good configuration. When I have that option I take it but the computer still crashes. I've tried safe mode but I can't access the internet when I use that so I don't know what it is.

I've run malwarebytes and it found no problems. I have my computer set to defrag every night. I've tried deleting programs that make the machine run funny (ib from Olympus, for one) but I inevitably find little pieces of it sitting in folders. I saw a commercial for mycleanpc last night so I decided to run it. It says I have 872 errors. I ended up here looking to see if it was worth paying for the clean up. I'm satisfied that it isn't but I have no idea what to do.

Suggestions? I'm worried I'm going to lose my files.

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It says I have 872 errors. I ended up here looking to see if it was worth paying for the clean up. I'm satisfied that it isn't but I have no idea what to do.

Scam and anything they promise we can do with a little work.
First lets take a look at your system.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.



Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[rshaffer61]

It says I have 872 errors. I ended up here looking to see if it was worth paying for the clean up. I'm satisfied that it isn't but I have no idea what to do.

Scam and anything they promise we can do with a little work.
First lets take a look at your system.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.



Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[Jessica_B]

THANKS for your advice and patience!

Ok, so I have the autoruns saved and unzipped. There are 2 files within that are "autoruns.exe" but I only figured that out by checking the properties. Which one do I use?

[rshaffer61]

One is most likely named autosync.exe

2: Double-click the "Autoruns.exe".

[Jessica_B]

It wasn't. There were 2 .exe files. I opened one and it brought me to where you wanted me. I'll start the Everest thing now.

Attached Files

•  AutoRuns.txt   19.7KB   292 downloads

[rshaffer61]

OK this is part of your issue is all the autoruns you have going on.
Open Autoruns, click on "Logon" tab, and UN-check:


+ "Adobe ARM"
+ "Adobe Reader Speed Launcher"
+ "iTunesHelper"
+ "QuickTime Task"
+ "SunJavaUpdateSched"
+ "MyCleanPC Registry Cleaner"



When done restart computer and then:



Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

[rshaffer61]

On a side note I also see you have 3 different Anti Virus programs running. This is never a good ideal as they will create false positive reports and slow your system down since they are all real time protection.

• + "AVG8_TRAY"
• + "Windows Defender"
• + "McAfee Security Scan Plus.lnk"

My suggestion is you need to get rid of 2 of them and only use one.

[Jessica_B]

Thank you! I haven't noticed a difference yet but I'm sure there will be. I disabled ib from running automatically, too, because I've noticed an issue with that since the first time I ran it. Does the temperature look ok and all that? As for the antivirus I'm inclined to keep McAfee. Is that a good choice? I don't really know.

[rshaffer61]

I don't see your Everest report and as far as temps try the below program.
McAfee is good even though i don't use it. There are several free AV's which use a lot less system resources which will slow your system down.
Avast and Avira are the two we recommend a lot here. I use Avast myself because it updates usually twice a day on it's own.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

[Jessica_B]

Ok, have had a few crashes in between posts. I thought I attached the Everest. Must not have gone through before the last crash. I will go ahead with the speedfan right now. Thanks for the screencap explanation. I had no idea how to do that.

Attached Files

•  Report.txt   40.95KB   142 downloads

[rshaffer61]

I see nothing to worry about on your Everest log.
Once I see your Speedfan screenshot we can continue.

[Jessica_B]

Here's the speedfan screenshot.

Attached Thumbnails

• 

[rshaffer61]

Ok looks like a heat issue.
when was the last time you opened the system up and cleaned out the inside with a can of compressed air?
turn the system off and open the side of the case. Inspect for dust especially in the fans. PSU, CPU and second case cooling fan.
Make sure to pay close attention to the cpu fan but don't blow it while it is freely turning.
Use something like a Popsicle stick to keep the fan from turning.
If that doesn't work then you may need to purchase some Thermal Paste and clean the old paste from between the cpu and the heatsink.
Before doing that let me know what the results of the visual inspection and air cleaning does.

[Jessica_B]

Ok, wow. Who would have thought it was something like that. I haven't cleaned it since I've had it... a year, maybe? I'll have to go get some air and try it out. So I don't have a virus or anything like that?

[rshaffer61]

So I don't have a virus or anything like that?

This I can't say and can only be diagnosed by a Malware expert. From what I am seeing the issue is heat as the culprit.

Who would have thought it was something like that. I haven't cleaned it since I've had it... a year, maybe?

Are you saying it has been a year since you cleaned out the inside of the system?
Do you have animals in the house or does anyone smoke in the hosue?