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iPod not recognised in itunes and ipod is now wiped of all content


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#1
missytrix24

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my iPod is recognised by my computer but not on itunes and now my disconnected iPod displays as if I have no files on it (no music/videos); it worked in the past and I have ran a diagnostic on it and all tests are fine except the 'sync test' which reveals 'no ipod detected'.

I have both a laptop and tower computer and have used my iPod on both in the past; while connecting the iPod to the computer today, a dialog appeared stating some error with my iPod and that I could 'scan and fix' the problem or another option that I can't remember, but seemed to imply a deeper fix. I chose the 2nd option, but cancelled it as it seemed to take too long and since then itunes is not recognising the ipod on either computer. I have gone through all the steps listed on the apple support site to the letter (reinstalling itunes, starting and stopping the apple service, running diagnostics etc, but to no avail).

my itune libraries on both computers are still intact, but I can't sync my ipod. The diagnostic test reveals the following report:

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Packard Bell BV PACKARD BELL IMAX X3515
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
VoiceOver Kit 1.3
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106

iTunes Serial Number 798DFEB811552C5C

Current user is not an administrator.
The current local date and time is 2010-09-22 19:38:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

NVIDIA, NVIDIA GeForce 7050 / NVIDIA nForce 630i


**** External Plug-ins Information ****

No external plug-ins installed.

**** Device Connectivity Tests ****

iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

AGERE OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Connected Device Information:

KAGOME2 (I:\), iPod classic running firmware version 2.0.1
Serial Number: 8K914F4Y2C7
Bus Speed: 61440


**** Device Sync Tests ****

No iPod, iPhone or iPad found.

I feel desperate and would gladly bow down to anyone who can help fix this without having to send my iPod away or buy a new one.

Thank you
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#2
dennisK16

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i had a similar problem and updating ITUNES solved it
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#3
missytrix24

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Thanks for your reply, but I had already tried that and it didn't work. I have fixed the problem now by REFORMATTING my ipod, following the steps on the following link:

http://www.methodsho...dsupport/erase/

It was a last resort and it worked, thankfully my laptop had my entire library stored; You should try other steps 1st and make sure you have your library backed up somewhere because it wipes your ipod clean.
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#4
dennisK16

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yeah i know i back up all my data twice a month! and backup my ipod when ever i plug it in!
but good to have this link for the next time i hope it won't need it though
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#5
missytrix24

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This has been resolved. Thank you to all posters.
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