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Drives not found when starting computer


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#1
realmfighter

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Hi,

I have quite an urgent problem - when I start up my Dell XPS, after the initial Dell loading bar, on the next screen I receive the two errors:

Drive 0 not found: Serial ATA SATA-0
Drive 1 not found: Serial ATA SATA-0


Because of this I then receive...


Detecting array...
No disk reserved for RAID use, raid disabled.



It then keeps prompting me to find a drive. I haven't done anything to the computer since it was working fine, and there definitely is a hard drive in there...

Any help would be most appreciated.

Thanks,
Jonny
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#2
Neil Jones

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Just because there's a hard drive in there doesn't mean it's working.
Sounds like your drive's died.
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#3
realmfighter

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Hi,

If it helps...

when the computer is loading the dell screen, diagnostic lights 1 and 2 are on. When the Drive error happens, lights 3 and 4 are on - which apparantly means "

Memory modules are detected, but a memory failure has occurred."

Edited by realmfighter, 22 September 2010 - 02:38 PM.

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#4
Alzeimer

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How many Hard drives do you have in your system.

Did you set up your Sata drives for RAID use or without no RAID but as single drives.

When you go into your BIOS setup menu can you see your Sata Drives.

Did you check your Sata cables and Power supply cables to be sure they are properly inserted.

If all the cables seem to inserted properly then I would suggest to:

- If only one Hard Drive in your System change your Sata cable to another sata Port

- If more than one Hard Drive then change the sata cable to another port if any free (check in your BIOS because sometimes one of the Sata ports is for DVD-rom only)

- Try a new Sata cable

- Take out your Hard Drive and try it in another PC to verify if it can be detected in that PC

- Check your BIOS settings to see if any changes was made to it (Usually it does not change by itself but check anyway) making sure all your sata ports are enable.

- Reset your CMOS setting putting your BIOS back to its default setting (do not forget to reset your time and date and any other setting required)

If you still cannot make it work please indicate your exact Dell model number of your PC to help us help you.
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#5
Alzeimer

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Hi,

If it helps...

when the computer is loading the dell screen, diagnostic lights 1 and 2 are on. When the Drive error happens, lights 3 and 4 are on - which apparantly means "

Memory modules are detected, but a memory failure has occurred."



Test your Memory using a bootable cd with MEMTEST86 and hopefully if it is your problem your hard drives will be detected after you replace your faulty Memory
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