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Can't setup email in Outlook 2007


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#1
basils57

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I'm having a problem setting up an email account for a friend and would like some advice:

I have tried to set up a new POP3 mail account on a friend’s computer, and can't get it to work. He has just had a new machine (Win7) and is running a new setup of Office 2007. Currently he only uses hotmail as his mail program, but wants to setup a conventional address in Outlook, which until now has not been used.

Having put in all of the new email account info and running a test on the account settings we are getting messages that can't connect to the server. If I put the exact same settings into my 2003 Outlook the test settings work fine and a test message is sent. There is absolutely no difference in settings and he is connected to the internet!

The only thing I have noticed is that in the Test Account settings box the first line (on my machine) is 'Establish Network Connection - Completed', followed by 'Find Outgoing Mail Server - Completed'. On his machine when we run the test setting there is no mention of 'Establish Network Connection', his first line being 'Log onto Mail Outgoing Server - Completed'..

Any suggestions would be really welcome.

Edited by basils57, 22 September 2010 - 03:55 PM.

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#2
Neil Jones

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For Outlook 2003 and 2007 you need an add-in, which it sounds like your 2003 installation already has.

Everything you need to know here:
http://email.about.c..._in_Outlook.htm
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#3
basils57

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Thanks for that Neil, but you have misunderstood:

We're not trying to set Hotmail up in Outlook, but a new ordinary POP3 account with a .co.uk extension.

Hope this clarifies things - any further ideas please?
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