Thanks for any help!
Frame knocked off of moniter during shipment. iMac G4. Can it be reapp
Posted 24 September 2010 - 02:21 AM
Thanks for any help!
Posted 24 September 2010 - 06:07 AM
Getting a manual on it might show us.
What is the make and model?
As for Staples or UPS, the chances are that you won't get anything.
Staples packaged it so they should be responsible.
UPS shipped it.
I know for a fact that you signed a waiver that UPS is not responsible because they did not package it.
I run in to this all the time with parts I ship back to my company, even though they are in the original boxes.
Posted 24 September 2010 - 07:19 AM
outside of that, you are actually responsible (no matter who broke the thing) for the item arriving in a working condition (or at least in the condition that it was in when you sold it). The only way for you to NOT be responsible is if you were to explicitly state that you're not responsible for damages incurred by shipping (like UPS EXPLICITLY states that they're not responsible for damages that happen to products they didn't pack). as it stands, it doesn't seem like you've got such a disclaimer, so you are ultimately responsible for fixing the issue (either through refund or otherwise)....of course that doesn't mean that the buy has the right to dictate replacement price. they can only request a refund of exactly what they paid for the item in the first place. if you're requiring that they send the product back, they may have grounds to force you to pay for that shipping cost as well.
Posted 26 September 2010 - 10:22 PM
Posted 27 September 2010 - 05:41 AM
Below are a couple of links for you to look at and the disassembly one looks like it will easily go back into place.
The link where I found the dis-assembly guide http://www.mac-forum...gnment-diy.html
The dis-assembly guide ftp://grijan.cjb.net:21000/macintosh/Manuals/imac.17-inch_1ghz.pdf
I hope you manage to resolve the issue and let us know how it works out
Edited by phillpower2, 27 September 2010 - 05:46 AM.
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