I purchased my first laptop for college (a Toshiba) and at first iTunes worked just fine. Then, it stopped connecting to the iTunes store. At first it would allow me to access the store but not download any songs. Now it won't connect at all and when I try this is the message I get:
"iTunes could not connect to the iTunes store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."
I have followed all the directions Apple has to offer on this issue. I have ran diagnostics on iTunes and it says there is an issue connecting to the store (Obviously). When I click on "help" to see possible resolutions it says it cannot connect because it doesn't detect an internet connection. My internet works just fine.
I also haven't been able to connect to Skype or even fully create my account, and when I asked Geek Squad for help they tried to access my computer so they could see directly for themselves. My computer wouldn't download the software.
All I have on my computer is the Windows Firewall and both iTunes and Skype are "allowed". Norton is on my computer but not active (I don;t even have a subscription). I installed Webroot Anti-Virus Software when I first got my laptop a few months ago, but uninstalled it.
I have tried to download free antivirus protection from my college and it doesn't detect an internet connection, which rejects the download.
Any help whatsoever would be greatly appreciated!