[patel121]

hey there

just turned my sony laptop on and got this message:

<windows root>\system32\hal.dll

i have windows XP

any help appreciated

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Hi patel121 sorry to hear you are having this issue.
Have you got the XP installation disk?
Below is a link to 4 possible solutions for you to check out.
http://support.microsoft.com/kb/314477

Edited by phillpower2, 25 September 2010 - 09:19 AM.

[phillpower2]

Hi patel121 sorry to hear you are having this issue.
Have you got the XP installation disk?
Below is a link to 4 possible solutions for you to check out.
http://support.microsoft.com/kb/314477

Edited by phillpower2, 25 September 2010 - 09:19 AM.

[patel121]

Hi thanks - I checked the link and my problem relates to Error message 3: I used my recovery CD and I do not get this option
When you are in the recovery console, select the installation to log on to (usually number 1), and then press ENTER.

It goes straight to c:\>

Do you have any further advice??

[phillpower2]

You will need a copy of the same version of windows that is on the computer so that you can do a repair installation of the OS (operating system) make sure you have your COA ( 25 digit security number).
Is the recovery CD you mention the one that came with the laptop and does it only have the system drivers on it?
Is your laptops boot sequence set in the BIOS to CD/DVD drive first and HDD second? If it is follow the instructions below;
Using a regular Windows XP disk, you boot to the disc, then press the R for repair to enter the repair or recovery console.
Select the operating system, then enter your admin password.
Type: Expand d:\i386\ntoskrnl.ex_ C:\Windows\System32.
You should get a prompt asking you if you want to Overwrite the File.
You should enter Y for yes, the press <ENTER> to Overwrite
If this is successful I would immediately back up the information on your HDD as this error could be a sign that the HDD is failing.
Best of luck and let us know how it goes.

Edited by phillpower2, 25 September 2010 - 10:52 AM.

[patel121]

hi there

Sorry im not very technical minded - i dont know what this is or where i can find it:
COA ( 25 digit security number).


i dont have the original windows recovery CD, I downloaded one from some advice in the forums given here:

If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.

i still dont know why i can not get the option for
"When you are in the recovery console, select the installation to log on to (usually number 1), and then press ENTER"

[phillpower2]

COA ( 25 digit security number).
There may be a sticker on the bottom of the laptop (Microsoft 5x5 letters and numbers).
If you have this you would be able to loan a copy of the same version of XP and use
your security code.
Neither of the links you have provided work.

i still dont know why i can not get the option for
"When you are in the recovery console, select the installation to log on to (usually number 1), and then press ENTER"

You need to have the windows installation disk in the drive to get this option.

Edited by phillpower2, 25 September 2010 - 11:46 AM.

[patel121]

hi there

i dont know where i can loan a copy as suggessted:
If you have this you would be able to loan a copy of the same version of XP and use
your security code

the place i downloaded the Windows recovery CD is here:

My link

the windows recovery disk that i made re above is already in the CD drive but i dont get this option:
You need to have the windows installation disk in the drive to get this option.

[phillpower2]

Have you changed the boot sequence in the BIOS so that it reads from the CD/DVD drive first and the HDD second?
To change the boot sequence tap F2 on boot up, once you have changed the settings save and exit the BIOS and reboot your laptop and see how that goes.

[patel121]

Already set to that! I think I'll take it to a shop - thanks

[phillpower2]

Already set to that! I think I'll take it to a shop - thanks

Before you take it to a shop have a look at this thread and
see if any of the advice works for you http://www.geekstogo...are-issue-only/