My HP Pavillion 9016TX serial no is CNF70920YD and product no is RL566PAR#UUF.
My laptop screen shows gray, white and black vertical ribbons in the screen, which disappears corresponding to the time (as seen by a side monitor) it shifts from the WinXP black loading screen to blue welcome screen (side screen picture also turns off abruptly at that point). The WinXP black loading screen als shows broken on a side screen when attached.
What is the problem an how can I solve it?
I hear about HP tech support nightmare all the time. They wouldn't reply me although I filled an E-mail form stating my problem at their site. Moreover, I don't have anyone to rely on regarding the issue. I'm a physician by profession and this issue is hampering with keeping my patient records as well as my academic activities.
I have no one else to turn to. Please help me.