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Possible bad graphics card?


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#1
Yankee104

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Hello, I just unboxed my new computer (Toshiba Qosmio X505-Q890) and I'm already having an issue with. Hopefully someone here may have a quick solution before I try to deal with Toshiba's tech support.

There are small black and white little dots and lines or boxes across the entire back ground, some are white, some of the "boxes" flicker when I move my cursor near them. I opened up the NVIDIA control panel and changed the color quality to 16-bit and the lines went away, but when I change it back to 32-bit, they come right back. Any ideas?
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#2
Neil Jones

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It's brand new. It'll be under warranty.
Send it back.
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#3
Yankee104

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True, but I was just hoping someone might recognize this issue and there would be some obvious quick fix that I'm overlooking.

I'm in the military overseas, so sending it back to newegg and getting a replacement will be about a three to four week turn around...
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#4
ParagonGeek

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First let me say: Thank you for your service.

Second: I know it sucks being deployed and having problems like this, but I have to say I noticed the problem right-off-the-bat. Your graphics card is defective, which happens a lot with Newegg for some reason (I've had this same problem 3 times).
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#5
starjax

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Sorry to hear about your issues. Unfortunately, dealing with tech support is your best option. You can try updating your video driver (from toshiba) and see if that works, but I bet it doesn't help much.

Since this is a laptop, I wouldn't be surprised if something came loose/unseated during shipping. Doing anything to check this will void your warranty.
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