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DVD Drive Not Recognized


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#1
newcomer21

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I have a Dell Inspiron 6000 that the DVD drive would not work. It doesn't even show up in My Computer. I thought the drive was bad, so I purchased an external Gear Head Mobile Slim. The computer said it could not find the needed driver. I thought I would search to find the driver and install it myself, but Gear Head support said there wasn't one that it was built into the OS. So, I took the external and attached it to another computer and it installed. With all that said, something with my Dell is keeping it from recognizing any DVD drive. Any suggestions?

Thanks,
Newcomer 21
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#2
rshaffer61

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One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#3
newcomer21

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Thanks for the help. Option #3 fixed the problem.

Newcomer21
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#4
rshaffer61

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Thank you for letting us know it worked and what step that actually worked.
Congratulations. ;) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :D ;)
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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