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Problem with XP Mouse Driver


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#1
carlsonjok

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I have just completed a round of malware removal. The related Forum topic can be found here.

The problem I am having is that, after using Internet Explorer 8, my mouse will no longer work on my desktop. I cannot start a program or open a file that is on my desktop. Nor does right clicking on the desktop bring up the "Arrange.....Properties" dialogue box. The mouse still works within a program. It still works with the taskbar, system tray, and Start button. The problem is limited to the desktop. Once the problem is present, I have to restart the computer to get the mouse working correctly. I do not get this problem when I use Firefox, Chrome, or Safari as a browser.

Lastly, I am not sure where my original OS disk is. It originally came with a computer I bought 8 years ago. About 2 years ago, that computer began failing so I had my hard drive re-imaged onto a new computer. I will look for the original OS disk, just in case.

Edited by carlsonjok, 02 October 2010 - 06:31 AM.

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#2
Macboatmaster

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Look at devices under "Human Interface Devices" in Device Manager.
Any warnings by them please
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#3
carlsonjok

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Look at devices under "Human Interface Devices" in Device Manager.
Any warnings by them please

There were no warnings or errors listed under the mouse in Device Manager. I recreated the error and checked again. There were still no warnings.

Added in Edit: I should probably note that I have had other problems with the computer today. I have had it completely lock up twice this morning. The first time, it was actually not being used, but was in screensaver mode. I had to do a hard reboot and the first time I got a blue screen error while Windows was loading. The second time the computer locked up I was just using Firefox.

Edited by carlsonjok, 03 October 2010 - 04:29 AM.

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#4
Macboatmaster

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Boot in Safe Mode - that is SAFE MODE, not Safe Mode with networking.
Normally accessed by tapping F8 as soon as the first post screen has appeared and It starts to load Windows.
When in Safe Mode.
Go Start
Run and Type "cmd" without the "
When the command window opens
type "cd\" without the " and you should then be at a C prompt
then type in "fsutil dirty query c:"
again without the "
THIS presumes that C is the letter of ther main hard drive carrying Windows.

If as I suspect that the answer is that the volunme is dirty you are going to have to run chkdsk.
Now go to My Computer and right click the HDD carrying Windows, click Properties, click Tools, click Error checking, click Check Now, click to check the box "automatically fix file system errors" and the box "Scan for and attempt recovery of bad sectors" Then click Start. You will be asked to reschedule on restart.
DO SO and let it run. IT is a five stage process. DO NOT INTERRUPT IT, it masy well take over an hour.
When it has finished see if the computer will then run without problems.
THAT will NOT be the end of the matter there is undoubtedly more work to do.

Edited by Macboatmaster, 03 October 2010 - 06:41 AM.

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#5
SpywareDr

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type "cd\" without colons and you should then be at a C prompt

There are no colons in the above command.

then type in "fsutil dirty query c:"
again without colons

If you leave the colon out of that command, it will fail.

--

colon = :
quote (double-quote) = "
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#6
Macboatmaster

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Spyware Doctor
Call it Sunday morning blues.
Thanks. (I hope you know I meant " but you were of course 100% correct to point it out.)

Edited by Macboatmaster, 03 October 2010 - 09:12 AM.

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#7
SpywareDr

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Know what you mean; been there, many times. For me it's usually due to not enough coffee yet. :D
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#8
carlsonjok

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Boot in Safe Mode - that is SAFE MODE, not Safe Mode with networking.
Normally accessed by tapping F8 as soon as the first post screen has appeared and It starts to load Windows.
When in Safe Mode.
Go Start
Run and Type "cmd" without the "
When the command window opens
type "cd\" without the " and you should then be at a C prompt
then type in "fsutil dirty query c:"
again without the "


The result came back "Volume - c: is NOT Dirty"

I am going to run chkdsk anyways, as I have gotten my third BSOD of the morning just prior to rebooting in safe mode.
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#9
Macboatmaster

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Am I correct in thinking that this is a usb mouse.
If so, do you have the ps2 conversion, if you do try connecting it in ps2.
Pls post details of mouse.
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#10
carlsonjok

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Am I correct in thinking that this is a usb mouse.
If so, do you have the ps2 conversion, if you do try connecting it in ps2.
Pls post details of mouse.

Chkdsk ran through to completion. I don't know if there is a log file anywhere that will tell whether or not any problems were fixed. I did run Internet Explorer and the problem did occur again.

I do have a USB mouse. It is a Dynex 5 button optical wired mouse. I do have the PS2 converter, however, believe it or not, the PS2 mouse port stopped working about a year ago. I just confirmed that it doesn't work. I moved the mouse from the USB to the PS2 port and it didn't work. I then rebooted the computer so that it came up with the mouse already hooked into the PS2 pot and it still didn't work.
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#11
Macboatmaster

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Go Control Panel Administrative functions, event viewer, application scroll down to the winlogon entry and double click it, results of chkdsk.
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#12
carlsonjok

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Go Control Panel Administrative functions, event viewer, application scroll down to the winlogon entry and double click it, results of chkdsk.

Found it. Here is the results:
---------------------------------------------
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 10/3/2010
Time: 9:35:26 AM
User: N/A
Computer: JEFF-UFSIEVRDBX
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 6483 unused index entries from index $SII of file 0x9.
Cleaning up 6483 unused index entries from index $SDH of file 0x9.
Cleaning up 6483 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

58556924 KB total disk space.
35370696 KB in 126036 files.
55724 KB in 14380 indexes.
0 KB in bad sectors.
936908 KB in use by the system.
65536 KB occupied by the log file.
22193596 KB available on disk.

4096 bytes in each allocation unit.
14639231 total allocation units on disk.
5548399 allocation units available on disk.

Internal Info:
90 30 03 00 8c 24 02 00 ac 34 03 00 00 00 00 00 .0...$...4......
6a 44 00 00 04 00 00 00 97 20 00 00 00 00 00 00 jD....... ......
4e 34 3f 0c 00 00 00 00 54 5f 56 7d 00 00 00 00 N4?.....T_V}....
42 4b ba a8 00 00 00 00 c4 c2 10 ba 03 00 00 00 BK..............
6a 59 8a bb 00 00 00 00 a8 a2 12 b1 05 00 00 00 jY..............
00 10 5e 5f 00 00 00 00 48 3f 07 00 54 ec 01 00 ..^_....H?..T...
00 00 00 00 00 20 db 6e 08 00 00 00 2c 38 00 00 ..... .n....,8..

Windows has finished checking your disk.
Please wait while your computer restarts.
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#13
Macboatmaster

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Is the keyboard PS2 or USB.
Check the BIOS setup, see if PS2 is configurable

On systems that support a PS/2 style mouse, this setting enables or disables this port. If you are using the port you should enable this, otherwise you should disable it so that the interrupt reserved for the PS/2 mouse (IRQ12) can be used for another purpose. Some systems have an "Auto" setting for this parameter, which is really ideal, since it will only enable PS/2 support if you actually have one connected.

I appreciate that this is NOT the answer to the problem.
What we are trying to do is to eliminate the USB problem in IE.

Try running IE8 without add-0ns

Start > All Programs > Accessories > System Tools > Internet Explorer

(No Add-ons)

Edited by Macboatmaster, 03 October 2010 - 09:26 AM.

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#14
carlsonjok

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Is the keyboard PS2 or USB.

USB, although there is also a PS2 port.

Check the BIOS setup, see if PS2 is configurable

Sorry, you will need to walk me through this procedure.
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#15
carlsonjok

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Try running IE8 without add-0ns

Start > All Programs > Accessories > System Tools > Internet Explorer

(No Add-ons)

Interesting. The problem did not re-appear. I clicked on the pop-up bar to see what add-ons are loaded and there are quite a few. I noticed that there are several add-ons from AVG and should mention that this problem did crop up at around the same time I upgraded to AVG 9.0.

I need to step away now. So we will probably need to pick this up again later.

FWIW, here is the list of add-ons.
----------------------------------------

Name GEPluginCoClass Object
Publisher (Not verified) Google
Status Enabled
File date Wednesday, September 01, 2010, 1:34 PM
Version 1. 0. 0. 1

Name RealPlayer G2 Control
Publisher (Not verified) RealNetworks, Inc.
Status Enabled
File date Sunday, October 31, 2004, 1:02 AM
Version 6.0.9.2049

Name Shockwave Flash Object
Publisher Adobe Systems Incorporated
Status Enabled
File date Monday, February 02, 2009, 9:07 PM
Version 9.0.124.0

Name Shockwave ActiveX Control
Publisher Adobe Systems Incorporated
Status Enabled
File date Tuesday, November 04, 2008, 11:24 AM
Version 11.0.3

Name Adobe PDF Reader
Publisher Adobe Systems, Incorporated
Status Enabled
File date Saturday, June 19, 2010, 2:28 PM

Name Adobe PDF Link Helper
Publisher Adobe Systems, Incorporated
Status Enabled
File date Saturday, June 19, 2010, 2:29 PM
Version 9.3.3.177
Load time 0.07 s

Name QuickTime Object
Publisher Apple Inc.
Status Enabled
File date Wednesday, March 17, 2010, 11:28 PM
Version QuickTime 7.6.6 (1671)

Name QuickTime Object
Publisher Apple Inc.
Status Enabled
File date Wednesday, March 17, 2010, 11:28 PM
Version QuickTime 7.6.6 (1671)

Name iTunesDetector Class
Publisher Apple Inc.
Status Enabled
File date Thursday, November 20, 2008, 2:20 PM
Version 2.0.1.1

Name AVG Security Toolbar
Publisher AVG Technologies
Status Enabled
File date Wednesday, June 30, 2010, 2:23 PM
Version 4.906.30.2
Load time 0.20 s

Name AVG Safe Search
Publisher AVG Technologies
Status Enabled
File date Sunday, September 26, 2010, 5:46 PM
Version 9.0.0.856
Load time 1.63 s

Name AVG Security Toolbar BHO
Publisher AVG Technologies
Status Enabled
File date Wednesday, June 30, 2010, 2:23 PM
Version 4.906.30.2
Load time 0.10 s

Name eMusicDownloadManager Class
Publisher eMusic.com, Inc
Status Enabled
File date Friday, September 18, 2009, 11:15 AM
Version 1. 0. 0. 1

Name Facebook Photo Uploader 5 Control
Publisher Facebook, Inc.
Status Enabled
File date Wednesday, July 29, 2009, 10:21 PM
Version 5.5.8.1

Name Google Script Object
Publisher Google Inc
Status Enabled
File date Thursday, July 23, 2009, 12:34 AM
Version 6. 2. 1815. 1002

Name Google Toolbar
Publisher Google Inc
Status Enabled
File date Thursday, July 23, 2009, 12:34 AM
Version 6.2.1815.1002
Load time 0.20 s

Name Google Toolbar Helper
Publisher Google Inc
Status Enabled
File date Thursday, July 23, 2009, 12:34 AM
Version 6.2.1815.1002
Load time 0.99 s

Name Google Toolbar Notifier BHO
Publisher Google Inc
Status Enabled
File date Friday, September 17, 2010, 8:14 AM
Version 5.6.5612.1312
Load time 0.06 s

Name Google Dictionary Compression sdch
Publisher Google Inc
Status Enabled
File date Thursday, July 23, 2009, 12:34 AM
Version 1.0.1801.150
Load time 0.21 s

Name Windows Media Player
Publisher Microsoft Corporation
Status Enabled
File date Monday, July 13, 2009, 11:43 PM
Version 11.0.5721.5268

Name XML DOM Document
Publisher Microsoft Corporation
Status Enabled
File date Monday, June 14, 2010, 2:41 AM
Version 8.100.1052.0

Name XSL Template
Publisher Microsoft Corporation
Status Enabled
File date Monday, June 14, 2010, 2:41 AM
Version 8.100.1052.0

Name DHTML Edit Control Safe for Scripting for IE5
Publisher Microsoft Corporation
Status Enabled
File date Monday, July 27, 2009, 5:40 PM
Version 6.01.9247

Name HtmlDlgSafeHelper Class
Publisher Microsoft Corporation
Status Enabled
File date Sunday, March 08, 2009, 4:31 AM
Version 8.00.6001.18702

Name XML Document
Publisher Microsoft Corporation
Status Enabled
File date Monday, June 14, 2010, 2:41 AM
Version 8.100.1052.0

Name Microsoft Shell UI Helper
Publisher Microsoft Corporation
Status Enabled
File date Thursday, June 24, 2010, 5:51 PM
Version 8.00.6001.18939

Name Windows Media Player
Publisher Microsoft Corporation
Status Enabled
File date Monday, July 13, 2009, 11:43 PM
Version 11.0.5721.5268

Name XML DOM Document 4.0
Publisher Microsoft Corporation
Status Enabled
File date Tuesday, July 21, 2009, 1:05 AM
Version 4.20.9876.0

Name XML HTTP 4.0
Publisher Microsoft Corporation
Status Enabled
File date Tuesday, July 21, 2009, 1:05 AM
Version 4.20.9876.0

Name XML DOM Document 6.0
Publisher Microsoft Corporation
Status Enabled
File date Friday, July 31, 2009, 11:05 AM
Version 6.20.1103.0

Name Free Threaded XML DOM Document 6.0
Publisher Microsoft Corporation
Status Enabled
File date Friday, July 31, 2009, 11:05 AM
Version 6.20.1103.0

Name XSL Template 6.0
Publisher Microsoft Corporation
Status Enabled
File date Friday, July 31, 2009, 11:05 AM
Version 6.20.1103.0

Name XML HTTP 6.0
Publisher Microsoft Corporation
Status Enabled
File date Friday, July 31, 2009, 11:05 AM
Version 6.20.1103.0

Name SearchAssistantOC
Publisher Microsoft Corporation
Status Enabled
File date Sunday, April 13, 2008, 7:12 PM
Version 6.00.2900.5512

Name Microsoft Office 12 Authorization Control
Publisher Microsoft Corporation
Status Enabled
File date Saturday, October 25, 2008, 7:18 AM
Version 12.0.6413.1000

Name AUDIO__MID Moniker Class
Publisher Microsoft Corporation
Status Enabled
File date Monday, July 13, 2009, 11:43 PM
Version 11.0.5721.5268

Name AUDIO__WAV Moniker Class
Publisher Microsoft Corporation
Status Enabled
File date Monday, July 13, 2009, 11:43 PM
Version 11.0.5721.5268

Name Free Threaded XML DOM Document
Publisher Microsoft Corporation
Status Enabled
File date Monday, June 14, 2010, 2:41 AM
Version 8.100.1052.0

Name MSN Toolbar
Publisher Microsoft Corporation
Status Disabled
File date Tuesday, December 08, 2009, 10:29 PM
Version 4.0.379.0
Load time (0.04 s)

Name Search Helper
Publisher Microsoft Corporation
Status Enabled
File date Friday, May 14, 2010, 11:00 AM
Version 3.0.126.0
Load time 0.37 s

Name Windows Live ID Sign-in Helper
Publisher Microsoft Corporation
Status Enabled
File date Tuesday, August 18, 2009, 12:32 PM
Version 6.500.3165.0
Load time 0.10 s

Name MSN Toolbar BHO
Publisher Microsoft Corporation
Status Disabled
File date Tuesday, December 08, 2009, 10:29 PM
Version 4.0.379.0
Load time (0.01 s)

Name Research
Publisher Microsoft Corporation
Status Enabled
File date Friday, March 06, 2009, 5:04 AM
Version 12.0.6423.0

Name Send to OneNote
Publisher Not Available
Status Enabled
Version 12.0.6500.0

Name Research
Publisher Not Available
Status Enabled

Name Diagnose Connection Problems...
Publisher Not Available
Status Enabled

Name Windows Messenger
Publisher Not Available
Status Enabled

Name Discuss
Publisher Not Available
Status Enabled
Version 6.0.2900.5512

Name Java Plug-in 1.6.0_18
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 1.6.0.18

Name Java Plug-in 1.6.0_05
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 1.6.0.5

Name Java Plug-in 1.6.0_07
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 1.6.0.7

Name Java Plug-in 1.6.0_18
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 1.6.0.18

Name Web Browser Applet Control
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 6.0.180.7

Name Java™ Plug-In 2 SSV Helper
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 6.0.180.7
Load time 0.66 s

Name JQSIEStartDetectorImpl Class
Publisher Sun Microsystems, Inc.
Status Enabled
File date Tuesday, February 09, 2010, 5:44 PM
Version 6.0.180.7
Load time 0.04 s

Edited by carlsonjok, 03 October 2010 - 09:39 AM.

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