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How to use Voip with a KPN Thomson TG789 Experia box


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#31
Artellos

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Hello GramPics,

How are you? ;)

I thought I'd jump in here and help Dsenette here :D

Am I correct when I say that you currently have;
An analog phone line
Digital TV
Internet
(all from KPN)

This is all just to confirm before I can help any further.

Regards,
Olrik
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#32
GramPics

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Hello Olrik.
You asked;
"Am I correct when I say that you currently have;
An analog phone line
Digital TV
Internet
(all from KPN)"



I have a ASDL phone line coming into the house that splits, 1/2 to the Modem/router (DSL) and other 1/2 to an ISDN splitter. This splits 1/2 to ISDN phones and 1/2 to analog phones.
Yes a digital interactive TV signal which only works via the new Modem/router Experia box (made by Thomson but supplied by kpn).
and a internet connection.
Yes the telephone line is a kpn line and the digital TV is part of the kpn internet package.




So in summary it's a ASDL phone line and all three are provided by kpn.


Thanks for joining.
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#33
GramPics

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Hi Dsenette

well, don't give up yet .... i'm going to ask for a little bit of translation assistance



Okay that would be great.
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#34
Artellos

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Hi Dsenette

well, don't give up yet .... i'm going to ask for a little bit of translation assistance

Okay that would be great.

And here I am! :D

Am I also correct when I say that you have 2 different packages? (Paying separately for Internet and Phoneline?)

I'm just making sure I've got all the information right. ;)

Regards,
Olrik
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#35
GramPics

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Hi Olrik

"i'm going to ask for a little bit of translation assistance"

"And here I am! :D"
As in Dutch to English translation?


"Am I also correct when I say that you have 2 different packages? (Paying separately for Internet and Phoneline?"

No, I have had a phone and internet package for many years I just increase this package to include the TV signal so now I do NOT have any cable TV any more.
I was told that nothing changed with the internet line coming into my house just that the experia box can read the TV signal and send it out to the TV (and at the same time block the Voip connection)



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#36
Artellos

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That's odd. Because my Father in law also has an Experiabox where the Voip port is open.
If you have a "InternetPlusBellen" package, you should be able to connect to that.

I'll see what I can find out. But as far as I know, you shouldn't be using your SMC modem/router anymore. It should all go through the Experiabox.

Regards,
Olrik
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#37
GramPics

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Hi Olrik.

Great, you have some Dutch connection.

I was told that the older Experia box made by Siemens does work but kpn switched to this new one that looks the same on the outside but it's made by Thomson.
I can log into the experia box and there's hundreds of things that can be changed and configure even voip and telephone settings but I have no idea where to start and was told it does not matter what I do the Voip signal is blocked.
I also have a "InternetPlusBellen" package which includes the interactive TV.

That's odd. Because my Father in law also has an Experiabox where the Voip port is open.
If you have a "InternetPlusBellen" package, you should be able to connect to that.

I'll see what I can find out. But as far as I know, you shouldn't be using your SMC modem/router anymore. It should all go through the Experiabox.

Regards,
Olrik




Here is am email that I received from kpn with what I can do with interactive TV.
Beste heer/mevrouw,<br style="line-height: 17px; "><br style="line-height: 17px; ">Gefeliciteerd met de aanschaf van Interactieve TV. Graag informeren we u over de extra mogelijkheden die Interactieve TV u biedt.<br style="line-height: 17px; "><br style="line-height: 17px; ">Gratis welkomstfilm<br style="line-height: 17px; ">Met Interactieve TV hoeft u het huis niet meer uit om de beste films te bekijken. U bestelt ze eenvoudig vanuit de luie stoel. Speciaal voor u staat er een gratis film klaar in de Videotheek. Om de film te bekijken gaat u met uw afstandsbediening naar: MENU >> VIDEOLAND >> SPECIALS & ACTIES >> WELKOMSTFILM. Klik hier voor meer informatie over de Videotheek Thuis<br style="line-height: 17px; ">http://public2.tripo...OmuwrMP9ewMV6zYQ/POuavoO5A7w5SW2r_h5Upw/20kzn6KtmCP9b7aXdUDZWA<br style="line-height: 17px; "><br style="line-height: 17px; ">Nog meer zenders<br style="line-height: 17px; ">Het basispakket van Interactieve TV bestaat uit 53 tv-zenders en 90 radiozenders. Wilt u meer zenders op het gebied van sport, nieuws, muziek of lifestyle, bestel dan eenvoudig het Pluspakket, Sport1 of Eredivisie Live via uw afstandsbediening. Ga met uw afstandsbediening naar: MENU >><br style="line-height: 17px; ">MIJN INFO >> SERVICE INFO >> MIJN PAKETTEN. Alle pakketten zijn maandelijks opzegbaar. Klik hier voor meer informatie over de extra pakketten<br style="line-height: 17px; ">http://public2.tripo...jBbdB3jVCc+syg/POuavoO5A7w5SW2r_h5Upw/20kzn6KtmCP9b7aXdUDZWA<br style="line-height: 17px; "><br style="line-height: 17px; ">Elektronische Programmagids<br style="line-height: 17px; ">Met de Elektronische Programmagids van Interactieve TV ziet u in één oogopslag welke programma's op welke tv-zenders worden uitgezonden. Een papieren tv-gids hebt u dus niet meer nodig. De Elektronische Programmagids vindt u door te drukken op de knop GIDS van uw afstandsbediening. Er verschijnt vervolgens gedetailleerde programma-informatie. Klik hier voor meer handige gebruikstips<br style="line-height: 17px; ">http://public2.tripo...x1ENrmaRmMDYfg/POuavoO5A7w5SW2r_h5Upw/20kzn6KtmCP9b7aXdUDZWA<br style="line-height: 17px; "><br style="line-height: 17px; ">Discussieer mee op het Forum<br style="line-height: 17px; ">Op het forum kunt u ervaringen delen met KPN en andere klanten van Interactieve TV. De meeste vragen of opmerkingen die hier worden geplaatst worden door een van onze medewerkers beantwoord. Aanmelden voor het forum gaat eenvoudig met uw abonneenummer voor Interactieve TV. Meld u hier aan voor het forum<br style="line-height: 17px; ">http://public2.tripo...L4vPjYMr5Mziyw/POuavoO5A7w5SW2r_h5Upw/20kzn6KtmCP9b7aXdUDZWA<br style="line-height: 17px; "><br style="line-height: 17px; ">Service<br style="line-height: 17px; ">Mocht u nog vragen, opmerkingen of installatieproblemen hebben, bezoek dan onze website voor online hulp. U kunt natuurlijk ook direct contact opnemen met de Klantenservice van KPN: 0900-0244 ( EUR 0,10 per minuut). Dagelijks bereikbaar van 08.00 tot 22.00 uur. Klik hier voor online hulp.<br style="line-height: 17px; ">http://public2.tripo...jxPrqdiEuwHcqg/POuavoO5A7w5SW2r_h5Upw/20kzn6KtmCP9b7aXdUDZWA<br style="line-height: 17px; "><br style="line-height: 17px; "><br style="line-height: 17px; ">Wilt u liever geen informatie meer ontvangen over voordeelaanbiedingen van KPN TV? Klik dan hier<br style="line-height: 17px; ">http://public2.tripo...T8TLj0Sj7XyahQ/POuavoO5A7w5SW2r_h5Upw/20kzn6KtmCP9b7aXdUDZWA.
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#38
GramPics

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"But as far as I know, you shouldn't be using your SMC modem/router anymore. It should all go through the Experiabox."


Yes this is true, When I use the SMC I have Voip but no TV, and when I crawl behind the computer and switch the cables to the Experia I have TV but no Voip.
So for now I am switching back and forth but it's getting old real fast.
That's why I'm asking if there is some way around this.
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#39
ChyrillStucker

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I found this discussion very helpful. I found few answers of my queries out of it. Thank you Guys.
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#40
ChyrillStucker

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Hello grampics,

I suggest you contact the support team of the VoIP provider you are using. Im sure there must some problem with the configuration of your VoIP Phone.. I hope this information is helpful.
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#41
ChyrillStucker

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hello all,

keep continue the discussion.

Edited by ChyrillStucker, 07 March 2012 - 05:18 AM.

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