Edited by julian94, 06 October 2010 - 05:39 AM.
Posted 06 October 2010 - 05:22 AM
Posted 06 October 2010 - 05:40 AM
If it is new check the batteries are in correctly, leave the usb connection in and reboot the laptop and allow Windows to install the drivers.
If the mouse has worked previously replace the batteries, in addition check the bottom of the mouse for an on/off switch and a re-set button, the mouse and usb connector may need to be paired again, to do this press the re-set buttons so that the mouse and usb connector find each other.
Hope one of these gets things sorted for you and let us know if it does.
Posted 06 October 2010 - 05:50 AM
Posted 06 October 2010 - 06:12 AM
Have you looked in Device Manager to see if the mouse is listed?
Look under HID (human interface devices) and mice and pointers, if the mouse is listed check for yellow or red symbols next to it which may highlight the problem.
Does your laptop have another usb port to try or can you try the mouse on another computer.
Posted 06 October 2010 - 06:24 AM
Posted 06 October 2010 - 06:37 AM
It is possible that the usb has been disabled in the BIOS somehow.
Posted 06 October 2010 - 07:18 AM
Without going into too much detail and complicating things, the MB has a BIOS chip on it and this stores certain information on it such as the boot sequence, time and date settings, enabling and disabling hardware just to mention a couple of the many things it does.
What is not showing up and where were you looking?
but the reason i think this is that it isn't showing up on my computer
Do you have a Windows 7 or a recovery disk that came with the laptop, the drivers for the usb ports may need to be re-installed.
If the laptop is still under warranty you may want to return it to the store to be fixed before going into the BIOS as if you don`t know what you are doing you can totally disable your computer.
For what it is worth passing the laptop through the air would not cause this, unless it was thrown but not caught.
The warranty situation regarding your laptop and the way you wish to proceed will determine the advice given.
Posted 06 October 2010 - 07:32 AM
Posted 06 October 2010 - 07:46 AM
Go into control panel and right click on the add new hardware icon and follow the on screen instructions.
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