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OS won't boot after XP update installed


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#1
Ponyroper

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I have my computer set up to automatically download XP udates. Yesterday an update finished downloading and asked if I wanted to install. I said yes and the updates installed as usual. The reboot notice came up then and I said ok after which the computer rebooted. The reboot went normally until the Windows screen with the moving light bar came on. At that time the screen went blank and stayed black. Nothing I tried worked (control/alt/delete) etc so I had to reset the machine. It went to the screen that asked if I wanted to start normally, in safe mode or reset to a previous time when the OS worked. I tried each mode but it always goes blank after the light bar window in normal mode and nothing happens when I try to start in safe mode or reset to a previous date. Any ideas what happened? Do I have to reinstall the OS? Will I loose my data if I reinstall? I've reinstalled 98SE many times over the old OS but never had to do that with the XP OS. I have two hard drives hooked up as master and slave and on one I have XP as the boot OS and on the other I have 98SE as the boot OS. I'm sure I can swap jumpers and boot the computer with the second hard drive and run some kind of utility on the XP drive but I don't know if that would do any good. I would appreciate any suggestions before I start messing things up on my own. Thanks.
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#2
djgotee

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It went to the screen that asked if I wanted to start normally, in safe mode or reset to a previous time when the OS worked. I tried each mode but it always goes blank after the light bar window in normal mode and nothing happens when I try to start in safe mode or reset to a previous date.

Im not sure this will help but start the computer in safe mode with a command prompt. Logon in admistrator and type the following command :

%systemroot%\system32\restore\rstrui.exe and follow instructions.
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#3
Ponyroper

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I'm on my computer at work right now so I will try your suggestion when I get home this evening. Thanks.
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#4
Ponyroper

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Ever heard of a problem like this Murray?
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#5
djgotee

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What im trying to do for you is find out if you can get into safe mode with command prompt. Are you home now to try this?
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#6
Ponyroper

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Sorry, I won't be able to get online at home until about 9PM Central time (USA)
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#7
Ponyroper

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Just moving this thread to the top again. Have a computer specialist coming to the house tonight to work on this problem and I want him to read this thread if he can't think of any other way to fix the problem.
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#8
Ponyroper

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Problem solved! I had a minor brainstorm this morning. One of my other computers would never boot up when I had a USB thumb drive plugged in the USB port and this morning I remembered that I still had the thumb drive plugged in this computer because I saved a file to it in order to transfer it to the other computer. This computer never had the problem booting up with the thumb drive plugged in before so I didn't think about it when the problem started. The Microsoft update must have changed something to make it like my other XP computer and now this one won't boot up either with the USB thumb drive plugged in. Unplugged the thumb drive and the OS booted after doing a disk scan(which the other computer always did when I forgot to unplug the thumb drive). Don't know why it now does this but at least I didn't have to pay the computer specialist come to the house.
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