Printer does not work
Posted 09 October 2010 - 04:00 PM
Posted 10 October 2010 - 09:51 AM
Step 1: First go to Start, then Run and type in services.msc. Scroll down to the Print Spooler service, right-click on it and choose Stop.
Step 2: Now that the print spooler service is stopped, we have to go into the Windows folder where all of the print jobs are spooled and delete them. Navigate to the following directory:
C:\WINDOWS\system32\spool\PRINTERS And delete everything inside this folder. DO not delete the folder itself, just everything inside of it. This will remove all print jobs currently in the print queue.
Step 3: Now go back to the Services window and right click on the Print Spooler service and choose Start. Go back to the Print Job queue and refresh it. You should now see that all print jobs have been removed and you can start printing again normally.
As for reinstalling your printer uninstall driver and program unplug it then reboot and try reinstalling it.
Hope this helps
Posted 10 October 2010 - 11:10 AM
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