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msn/hotmail.com causes firefox to crash


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#1
freeandfun1

freeandfun1

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Hi, I am a verified NOVICE when it comes to computers.... I know just enough to get me in trouble sometimes...

Anyway, I need some help...

In my office I have installed Firefox on all the computers. On ONE computer, any time the user goes to MSN.com to check her email, Firefox locks up and turns the puter into a blue screen. I notice before it blues out on me that in the lower left, it is trying to connect to ad sites. I have run adaware professional, micro-trend's housecall and I have removed the Zagaban trojan using autoruns.exe. However, it is STILL causing blue screen even though everything shows the system as being clean. Is there anything I can do? I have already tried uninstalling and re-installing Firefox and now I am at a loss for what to do next....

Any help will be greatly appreciated!!! :tazz:
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#2
pip22

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You haven't mentioned using HijackThis. Nothing can hide from HJT. I suggest you download the latest version, run it, and submit the log file for expert analysis in the appropriate forum.
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#3
freeandfun1

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You haven't mentioned using HijackThis. Nothing can hide from HJT. I suggest you download the latest version, run it, and submit the log file for expert analysis in the appropriate forum.

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Thanks. I will try that.
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#4
freeandfun1

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Here is the log from Hijack this...

================================================

Logfile of HijackThis v1.99.1
Scan saved at 10:41:31 AM, on 05/26/2005
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v5.50 (5.50.4134.0600)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWRECMSG.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\DPMW32.EXE
C:\WINDOWS\LOGWAT95.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\BILLP STUDIOS\WINPATROL\WINPATROL.EXE
C:\PROGRAM FILES\LAVASOFT\AD-AWARE SE PROFESSIONAL\AD-WATCH.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE
C:\PROGRAM FILES\ADOBE\ACROBAT 4.0\DISTILLR\ACROTRAY.EXE
Z:\PUBLIC\CLNTRUST.EXE
O:\SOFTWARE\CLIENT\WIN32\GRPWISE.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = =%3D
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.29.1:8080
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\PROGRAM FILES\MYWEBSEARCH\SRCHASTT\1.BIN\MWSSRCAS.DLL (file missing)
O1 - Hosts: 207.44.240.65 ads.x10.com
O1 - Hosts: 207.44.240.65 images.x10.com
O1 - Hosts: 207.44.240.65 count.exitexchange.com
O1 - Hosts: 207.44.240.65 servedby.netadvertising.com
O1 - Hosts: 207.44.240.65 images.trafficmp.com
O1 - Hosts: 207.44.240.65 ad.uk.doubleclick.net
O1 - Hosts: 207.44.240.65 ad.ca.doubleclick.net
O1 - Hosts: 207.44.240.65 ads.specificpop.com
O1 - Hosts: 207.44.240.65 ads.specificclick.com
O1 - Hosts: 207.44.240.65 ads.popupsponsor.com
O1 - Hosts: 207.44.240.65 adfarm.mediaplex.com
O1 - Hosts: 207.44.240.65 media.fastclick.net
O1 - Hosts: 207.44.240.65 media1.fastclick.net
O1 - Hosts: 207.44.240.65 media19.fastclick.net
O1 - Hosts: 207.44.240.65 media28.fastclick.net
O1 - Hosts: 207.44.240.65 media29.fastclick.net
O1 - Hosts: 207.44.240.65 media39.fastclick.net
O1 - Hosts: 207.44.240.65 adserv.internetfuel.com
O1 - Hosts: 207.44.240.65 www.satellitepop.com
O1 - Hosts: 207.44.240.65 count.exitexchange.com
O1 - Hosts: 207.44.240.65 z1.adserver.com
O1 - Hosts: 207.44.240.65 view.atdmt.com
O1 - Hosts: 207.44.240.65 servedfor.valuead.com
O1 - Hosts: 207.44.240.65 banners.valuead.com
O1 - Hosts: 207.44.240.65 img.mediaplex.com
O1 - Hosts: 207.44.240.65 ln.doubleclick.net
O1 - Hosts: 207.44.240.65 m2.doubleclick.net
O1 - Hosts: 207.44.240.65 m.doubleclick.net
O1 - Hosts: 207.44.240.65 ad.doubleclick.net
O1 - Hosts: 207.44.240.65 media28.fastclick.net
O1 - Hosts: 207.44.240.65 media39.fastclick.net
O1 - Hosts: 207.44.240.65 media.fastclick.net
O1 - Hosts: 207.44.240.65 popuptraffic.com
O1 - Hosts: 207.44.240.65 leader.linkexchange.com
O1 - Hosts: 207.44.240.65 rad.msn.com
O1 - Hosts: 207.44.240.65 view.atdmt.com
O1 - Hosts: 207.44.240.65 iv.doubleclick.net
O1 - Hosts: 207.44.240.65 focusin.ads.targetnet.com
O1 - Hosts: 207.44.240.65 a.tribalfusion.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.02.3000.1002\EN-XU\STMAIN.DLL
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [NDPS] c:\windows\SYSTEM\dpmw32.exe
O4 - HKLM\..\Run: [LogWatch] C:\WINDOWS\LogWat95.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [AWMON] "C:\PROGRAM FILES\LAVASOFT\AD-AWARE SE PROFESSIONAL\AD-WATCH.EXE"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Workstation Scheduler] C:\novell\client32\wm95.exe
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - Startup: Shortcut to Clntrust.exe.lnk = PUBLIC\CLNTRUST.EXE
O4 - Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZUxdm155YYUS
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O12 - Plugin for .ASP: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 24.234.0.71,24.234.0.7
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