[paukid]

Hi Everyone! I hope someone can help me!

About 6-8 weeks ago I started getting the "blue screen of death" popping up on my computer and of course crash it. It keeps telling there is a bad driver somewhere or something IOQ is higher or equal to something else (I am not a computer expert sorry)

I dont know what to do! it happens at the most random times and I havent added any software or hardware other than a new video card but that was 7 or 8 months ago and from what I can tell, the video card is working properly.

Is there a way to test your drivers or test the whole system to see if it is working properly?

I am at my wits end on this one and need some help

thanks so much!
Paukid

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Hello paukide.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon
as possible.
Please understand we are all volunteers and we are not here all the time.
Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
then.
Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you. Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[rshaffer61]

Hello paukide.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon
as possible.
Please understand we are all volunteers and we are not here all the time.
Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
then.
Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you. Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[phillpower2]

Hi paulkid,
Download and run Sandra Lite from here http://download.cnet...4-10556571.html this will generate a report on your systems health, highlight issues and make recommendations on fixes, do not run it if you are in a hurry as it takes some time to complete, you can use belarc advisor also; http://download.cnet...4-10007277.html

[paukid]

Hi rshaffer61
thank you so very much for reaching out! I totally understand you guys are all volunteers and believe me, I am just grateful that you are willing to help We will do this on your schedule for sure! thank you again!

I understood and did all you requested in your previous post and I am pasting the results below. In the future if you prefer an attachment, I can do that too. Please let me know if this is alright

thanks again and look forward to you review of the information below
Paul


Vino's Event Viewer v01c run on Windows XP in English
Report run at 16/10/2010 6:11:04 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 14/10/2010 7:11:51 PM
Type: error Category: 0
Event: 11706 Source: MsiInstaller
Product: Roxio RecordNow Data -- Error 1706. An installation package for the product Roxio RecordNow Data cannot be found.

Try the installation again using a valid copy of the installation package 'BMPLE.msi'.

Log: 'Application' Date/Time: 14/10/2010 7:10:42 PM
Type: error Category: 0
Event: 11706 Source: MsiInstaller
Product: Roxio RecordNow Data -- Error 1706. An installation package for the product Roxio RecordNow Data cannot be found.

Try the installation again using a valid copy of the installation package 'BMPLE.msi'.

Log: 'Application' Date/Time: 14/10/2010 7:10:29 PM
Type: error Category: 0
Event: 11706 Source: MsiInstaller
Product: Roxio RecordNow Data -- Error 1706. An installation package for the product Roxio RecordNow Data cannot be found.

Try the installation again using a valid copy of the installation package 'BMPLE.msi'.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 16/10/2010 1:50:36 PM
Type: information Category: 0
Event: 1003 Source: Office Software Protection Platform Service
The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f275c6370663

Licensing Status=
1: 6912ccdf-557a-497c-9903-3de6ce9fa631, 1, 1 [(0 )(1 )(2 [0x00000000, 0, 0], [( 5 0xC004F009 30 0)( 5

0xC004F009 30 0)( 1 0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)(?)(?)( 9 0x00000000 0xC004F009)])]



Log: 'Application' Date/Time: 16/10/2010 1:50:36 PM
Type: information Category: 0
Event: 1003 Source: Office Software Protection Platform Service
The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f275c6370663

Licensing Status=
1: 09e2d37e-474b-4121-8626-58ad9be5776f, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 3 0

msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]



Log: 'Application' Date/Time: 16/10/2010 1:50:36 PM
Type: information Category: 0
Event: 1003 Source: Office Software Protection Platform Service
The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f275c6370663

Licensing Status=
1: 00495466-527f-442f-a681-f36fad813f86, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2:

00b6bbfc-4091-4182-bb81-93a9a6deb46a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3:

09e2d37e-474b-4121-8626-58ad9be5776f, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 3 0 msft:rm/algorithm/hwid/4.0

0x00000000 0)(?)(?)(?)])(1 )(2 )]
4: 0b1aca01-5c25-468f-809d-da81cb49ac3a, 1, 0 [(0 [0xC004F014, 0, 0],

[(?)(?)(?)(?)(?)(?)])(1 )(2 )]
5: 0e795cce-5bad-40b1-8803-ce71fb89031d, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1

)(2 )]
6: 0eaaf923-70a2-48bd-a6f1-54cc1aa95c13, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7:

115a5cf2-d4cf-4627-91dc-839df666d082, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8:

1783c7a6-840c-4b33-af05-2b1f5cd73527, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9:

195e23d7-e0b7-4c30-8a30-8e9941afd07e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10:

1caef4ec-adec-4236-a835-882f5afd4bf0, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
11:

1dfbb6c1-0c4d-44e9-a0ea-77f59146e011, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12:

23037f94-d654-4f38-962f-ff5b15348630, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
13:

25fe4611-b44d-49cc-ae87-2143d299194e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
14:

2bcdddbe-4ebe-4728-9594-625e26137761, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
15:

2beb303e-66c6-4422-b2ec-5aea48b75ee5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
16:

3850c794-b06f-4633-b02f-8ac4df0a059f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
17:

3f7aa693-9a7e-44fc-9309-bb3d8e604925, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
18:

42122f59-2850-485e-b0c0-1aaca1c88923, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
19:

4365667b-8304-463e-b542-2df8d0a73ea9, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
20:

4790b2a5-bbf2-4c26-976f-d7736e516cce, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
21:

4efbd4c4-5422-434c-8c25-75da21b9381c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
22:

50ac2361-fe88-4e5e-b0b2-13acc96ca9ae, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
23:

533d80cb-bf68-48db-ab3e-165b5377599e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
24:

5dbe2163-3fa9-464c-b8b7-caadde61e4ff, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
25:

6912ccdf-557a-497c-9903-3de6ce9fa631, 1, 1 [(0 )(1 )(2 [0x00000000, 0, 0], [( 5 0xC004F009 30 0)( 5 0xC004F009 30 0)( 1

0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)(?)(?)( 9 0x00000000 0xC004F009)])]
26:

698fa94f-eb99-43be-ab8c-5a085c36936c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
27:

71fb05b7-19e2-4567-af77-8f31681d39d2, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
28:

7b0ff49b-22da-4c74-876f-b039616d9a4e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
29:

7b7d1f17-fdcb-4820-9789-9bec6e377821, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
30:

7d4627b9-9467-4aa7-ae7f-892807d78d8f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
31:

7e05fc0c-7ce4-4849-bb0b-231bdf5dca70, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
32:

8b559c37-0117-413e-921b-b853aeb6e210, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
33:

8cc3794c-4b71-44ea-baae-d95cc1d17042, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
34:

8fc4269f-a845-4d1f-9df0-9f499c92d9cb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
35:

99279f42-6de2-4346-87b1-b0ec99c7525c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
36:

9f82274c-c0ef-4212-b8d9-97a6bfbc2dc7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
37:

a7971f62-61d0-4c67-abcc-085c10cf470f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
38:

a963d7ae-7a88-41a7-94da-8bb5635a8af9, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
39:

ae3ed6ae-2654-4b82-a4ba-331265bb8972, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
40:

afca9e83-152d-48a8-a492-6d552e40ee8a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
41:

b21da2d5-50f1-4c5c-bf59-07baa35e25ba, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
42:

b49d9abe-7f30-40aa-9a4c-bde08a14832d, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
43:

bed40a3e-6aca-4512-8012-70ae831a2fc5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
44:

c1ceda8b-c578-4d5d-a4aa-23626be4e234, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
45:

c4109e90-6c4a-44f6-b380-ef6137122f16, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
46:

c735dcc2-f5e9-4077-a72f-4b6d254ddc43, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
47:

d79a3f4f-e768-4114-8d3a-7f9f45687f67, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
48:

d82665d5-2d8f-46ba-abec-fdf06206b956, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
49:

db3bbc9c-ce52-41d1-a46f-1a1d68059119, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
50:

ddb12f7c-ce7e-4ee5-a01c-e6af9edbc020, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
51:

df01848d-8f9d-4589-9198-4ac51f2547f3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
52:

f10d4c70-f7cc-452a-b4b8-f12e3d6f4eec, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
53:

f63b84d0-ed9d-4b05-99e4-19d33fd7afbd, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 14/10/2010 11:16:49 PM
Type: warning Category: 0
Event: 1517 Source: Userenv
Windows saved user PAUKID\ME registry while an application or service was still using the registry during log off. The memory

used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often

caused by services running as a user account, try configuring the services to run in either the LocalService or

NetworkService account.

Log: 'Application' Date/Time: 14/10/2010 11:16:46 PM
Type: warning Category: 0
Event: 1524 Source: Userenv
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be

unloaded when it is no longer in use.

Log: 'Application' Date/Time: 14/10/2010 7:11:38 PM
Type: warning Category: 0
Event: 1001 Source: MsiInstaller
Detection of product '{075473F5-846A-448B-BCB3-104AA1760205}', feature 'SoleFeature' failed during request for component

'{BC33BDF7-E923-4E4C-A14A-514DEFA1672D}'

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 16/10/2010 12:14:10 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 100000c5, parameter1 00000004, parameter2 00000002, parameter3 00000001, parameter4 8054bfd2.

Log: 'System' Date/Time: 16/10/2010 12:12:25 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: nvraid

Log: 'System' Date/Time: 16/10/2010 8:08:36 AM
Type: error Category: 0
Event: 7011 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from the nvsvc service.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 16/10/2010 5:37:25 PM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The ATWPKT2 service was successfully sent a start control.

Log: 'System' Date/Time: 16/10/2010 1:47:23 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The Application Management service entered the running state.

Log: 'System' Date/Time: 16/10/2010 1:47:23 PM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The Application Management service was successfully sent a start control.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 15/10/2010 11:41:36 AM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network

address 0019B90A5758. The following error occurred: The semaphore timeout period has expired. . Your computer will continue

to try and obtain an address on its own from the network address (DHCP) server.

Log: 'System' Date/Time: 15/10/2010 11:40:33 AM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network

address 0019B90A5758. The following error occurred: The semaphore timeout period has expired. . Your computer will continue

to try and obtain an address on its own from the network address (DHCP) server.

Log: 'System' Date/Time: 15/10/2010 11:38:27 AM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network

address 0019B90A5758. The following error occurred: The semaphore timeout period has expired. . Your computer will continue

to try and obtain an address on its own from the network address (DHCP) server.

[rshaffer61]

OK first issue is Roxio. Please uninstall it for the time being to make sure it's nto causing any more problem right now.
Once that is done please do the following.


Please download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
[/list]


Go to:

Start and then My Computer
Right Click On "C" drive and then click on Properties
Click on Tools tab at the top
In the Error Checking field click Check Now

When that is done

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged


Reboot and let me know how system is running now

[paukid]

Hi rshaffer61

I deleted all the Roxio software as you suggested (question....how do I burn CDs after all this? LOL)

Well anyway i ran the ATF Cleaner and it deleted over 110mg of junk. I then ran the Error Check on the C drive. It asked me to reboot and it would run then so I rebooted and it did indeed run before Windows signed on. It ran for quite a while going through its 5 stages. When it got to the last stage and was just about 99% complete I got a blue death screen that said, "session5_initialization_failed"

So i shut down and rebooted and the "Error Checking" started all over again from stage 1. In fact, I rebooted several times but it would not let Windows start and would not let me bypass the Error Checking. I eventually rebooted in Safe Mode and started up under "Last Known Good Configuration"

so I have not completed this action and will try again tonight. I have not downloaded Auslogics Defrag yet because I think you want me to try to complete the Error Checking....is that right? What if I get the Blue Screen Stage 5 Failure again?

Well anyway, I will try again if you tell me that is the way to go

thanks again so much for your help with all this
Paul

[rshaffer61]

Good job Paul and yes try again. If not then we will do some other steps to find the problem.

[paukid]

hi rshaffer61

I finally got everything to work and I am now running the defrag you suggested. After I ran the Disk Check, my Spy Sweeper wouldnt load and I kept getting an error box which said, "ehrecver.exe Broadcast error"...this box kept popping up every couple of minutes so I shut down manually and rebooted and everything loaded up. so I think alright (unless you see an issue here of course).

like i said I am now running the Auslogics Disk DefraG so once done I will let you know what it found and we can go on to next steps if any. Havent had any blue screens so dont know if all this fixed it.

so please dont close me out yet

thank you so much again!
Paul

[rshaffer61]

so please dont close me out yet

Nope we don't close topics in this forum. We will stay with you till you are happy.

[paukid]

hi rshaffer61

okay...I have done all the tasks it seems to be running good. Are there any next steps?

a few questions.....is there anything other programs I should be running on my computer to boost speed and ensure that my machine is clean? I removed all the Roxio programs from my system. You didnt seem to like them too much. Are there other programs you like better for burning CDs and DVDs?

thanks buddy

Paul

[rshaffer61]

I removed all the Roxio programs from my system. You didnt seem to like them too much

It's not that I don't like Roxio but that it was part of the issue you were having.
it very well may work if you install it again.
You can go HERE and scroll down the page about 7 catagories and you will see free burning software you can get.
I would suggest CDBurnerXP

[paukid]

ahhh now I understand okay...so do you think the situation is fixed? Is there anything else we need to do?

again, you have been terrific and I cant express how much I have appreciated all your help!

Let me know if there are any more steps

Paul

[rshaffer61]

At this point you just need to use the system and if there is a problem in the next couple of days let me know.
Even if it is running good please let me know.

[paukid]

thanks so much rshaffer61!! I will do that and will let you know over the next couple of days!
thank you again soooo much!

Paul

[paukid]

hi rshaffer61

No sooner did we finish up speaking yesterday then my computer crashed again a blue screen that said, "IRQL_Not_Less_or_Equal"



What do we do now?

Paul