Hi rshaffer61
thank you so very much for reaching out! I totally understand you guys are all volunteers and believe me, I am just grateful that you are willing to help
We will do this on your schedule for sure!
thank you again!
I understood and did all you requested in your previous post and I am pasting the results below. In the future if you prefer an attachment, I can do that too. Please let me know if this is alright
thanks again and look forward to you review of the information below
Paul
Vino's Event Viewer v01c run on Windows XP in English
Report run at 16/10/2010 6:11:04 PM
Note: All dates below are in the format dd/mm/yyyy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 14/10/2010 7:11:51 PM
Type: error Category: 0
Event: 11706 Source: MsiInstaller
Product: Roxio RecordNow Data -- Error 1706. An installation package for the product Roxio RecordNow Data cannot be found.
Try the installation again using a valid copy of the installation package 'BMPLE.msi'.
Log: 'Application' Date/Time: 14/10/2010 7:10:42 PM
Type: error Category: 0
Event: 11706 Source: MsiInstaller
Product: Roxio RecordNow Data -- Error 1706. An installation package for the product Roxio RecordNow Data cannot be found.
Try the installation again using a valid copy of the installation package 'BMPLE.msi'.
Log: 'Application' Date/Time: 14/10/2010 7:10:29 PM
Type: error Category: 0
Event: 11706 Source: MsiInstaller
Product: Roxio RecordNow Data -- Error 1706. An installation package for the product Roxio RecordNow Data cannot be found.
Try the installation again using a valid copy of the installation package 'BMPLE.msi'.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 16/10/2010 1:50:36 PM
Type: information Category: 0
Event: 1003 Source: Office Software Protection Platform Service
The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 6912ccdf-557a-497c-9903-3de6ce9fa631, 1, 1 [(0 )(1 )(2 [0x00000000, 0, 0], [( 5 0xC004F009 30 0)( 5
0xC004F009 30 0)( 1 0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)(?)(?)( 9 0x00000000 0xC004F009)])]
Log: 'Application' Date/Time: 16/10/2010 1:50:36 PM
Type: information Category: 0
Event: 1003 Source: Office Software Protection Platform Service
The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 09e2d37e-474b-4121-8626-58ad9be5776f, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 3 0
msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
Log: 'Application' Date/Time: 16/10/2010 1:50:36 PM
Type: information Category: 0
Event: 1003 Source: Office Software Protection Platform Service
The Software Protection service has completed licensing status check. Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 00495466-527f-442f-a681-f36fad813f86, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2:
00b6bbfc-4091-4182-bb81-93a9a6deb46a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3:
09e2d37e-474b-4121-8626-58ad9be5776f, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 3 0 msft:rm/algorithm/hwid/4.0
0x00000000 0)(?)(?)(?)])(1 )(2 )]
4: 0b1aca01-5c25-468f-809d-da81cb49ac3a, 1, 0 [(0 [0xC004F014, 0, 0],
[(?)(?)(?)(?)(?)(?)])(1 )(2 )]
5: 0e795cce-5bad-40b1-8803-ce71fb89031d, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1
)(2 )]
6: 0eaaf923-70a2-48bd-a6f1-54cc1aa95c13, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7:
115a5cf2-d4cf-4627-91dc-839df666d082, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8:
1783c7a6-840c-4b33-af05-2b1f5cd73527, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9:
195e23d7-e0b7-4c30-8a30-8e9941afd07e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10:
1caef4ec-adec-4236-a835-882f5afd4bf0, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
11:
1dfbb6c1-0c4d-44e9-a0ea-77f59146e011, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12:
23037f94-d654-4f38-962f-ff5b15348630, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
13:
25fe4611-b44d-49cc-ae87-2143d299194e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
14:
2bcdddbe-4ebe-4728-9594-625e26137761, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
15:
2beb303e-66c6-4422-b2ec-5aea48b75ee5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
16:
3850c794-b06f-4633-b02f-8ac4df0a059f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
17:
3f7aa693-9a7e-44fc-9309-bb3d8e604925, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
18:
42122f59-2850-485e-b0c0-1aaca1c88923, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
19:
4365667b-8304-463e-b542-2df8d0a73ea9, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
20:
4790b2a5-bbf2-4c26-976f-d7736e516cce, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
21:
4efbd4c4-5422-434c-8c25-75da21b9381c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
22:
50ac2361-fe88-4e5e-b0b2-13acc96ca9ae, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
23:
533d80cb-bf68-48db-ab3e-165b5377599e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
24:
5dbe2163-3fa9-464c-b8b7-caadde61e4ff, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
25:
6912ccdf-557a-497c-9903-3de6ce9fa631, 1, 1 [(0 )(1 )(2 [0x00000000, 0, 0], [( 5 0xC004F009 30 0)( 5 0xC004F009 30 0)( 1
0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)(?)(?)( 9 0x00000000 0xC004F009)])]
26:
698fa94f-eb99-43be-ab8c-5a085c36936c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
27:
71fb05b7-19e2-4567-af77-8f31681d39d2, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
28:
7b0ff49b-22da-4c74-876f-b039616d9a4e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
29:
7b7d1f17-fdcb-4820-9789-9bec6e377821, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
30:
7d4627b9-9467-4aa7-ae7f-892807d78d8f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
31:
7e05fc0c-7ce4-4849-bb0b-231bdf5dca70, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
32:
8b559c37-0117-413e-921b-b853aeb6e210, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
33:
8cc3794c-4b71-44ea-baae-d95cc1d17042, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
34:
8fc4269f-a845-4d1f-9df0-9f499c92d9cb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
35:
99279f42-6de2-4346-87b1-b0ec99c7525c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
36:
9f82274c-c0ef-4212-b8d9-97a6bfbc2dc7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
37:
a7971f62-61d0-4c67-abcc-085c10cf470f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
38:
a963d7ae-7a88-41a7-94da-8bb5635a8af9, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
39:
ae3ed6ae-2654-4b82-a4ba-331265bb8972, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
40:
afca9e83-152d-48a8-a492-6d552e40ee8a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
41:
b21da2d5-50f1-4c5c-bf59-07baa35e25ba, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
42:
b49d9abe-7f30-40aa-9a4c-bde08a14832d, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
43:
bed40a3e-6aca-4512-8012-70ae831a2fc5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
44:
c1ceda8b-c578-4d5d-a4aa-23626be4e234, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
45:
c4109e90-6c4a-44f6-b380-ef6137122f16, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
46:
c735dcc2-f5e9-4077-a72f-4b6d254ddc43, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
47:
d79a3f4f-e768-4114-8d3a-7f9f45687f67, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
48:
d82665d5-2d8f-46ba-abec-fdf06206b956, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
49:
db3bbc9c-ce52-41d1-a46f-1a1d68059119, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
50:
ddb12f7c-ce7e-4ee5-a01c-e6af9edbc020, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
51:
df01848d-8f9d-4589-9198-4ac51f2547f3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
52:
f10d4c70-f7cc-452a-b4b8-f12e3d6f4eec, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
53:
f63b84d0-ed9d-4b05-99e4-19d33fd7afbd, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 14/10/2010 11:16:49 PM
Type: warning Category: 0
Event: 1517 Source: Userenv
Windows saved user PAUKID\ME registry while an application or service was still using the registry during log off. The memory
used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often
caused by services running as a user account, try configuring the services to run in either the LocalService or
NetworkService account.
Log: 'Application' Date/Time: 14/10/2010 11:16:46 PM
Type: warning Category: 0
Event: 1524 Source: Userenv
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be
unloaded when it is no longer in use.
Log: 'Application' Date/Time: 14/10/2010 7:11:38 PM
Type: warning Category: 0
Event: 1001 Source: MsiInstaller
Detection of product '{075473F5-846A-448B-BCB3-104AA1760205}', feature 'SoleFeature' failed during request for component
'{BC33BDF7-E923-4E4C-A14A-514DEFA1672D}'
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 16/10/2010 12:14:10 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 100000c5, parameter1 00000004, parameter2 00000002, parameter3 00000001, parameter4 8054bfd2.
Log: 'System' Date/Time: 16/10/2010 12:12:25 PM
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: nvraid
Log: 'System' Date/Time: 16/10/2010 8:08:36 AM
Type: error Category: 0
Event: 7011 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from the nvsvc service.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 16/10/2010 5:37:25 PM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The ATWPKT2 service was successfully sent a start control.
Log: 'System' Date/Time: 16/10/2010 1:47:23 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The Application Management service entered the running state.
Log: 'System' Date/Time: 16/10/2010 1:47:23 PM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The Application Management service was successfully sent a start control.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 15/10/2010 11:41:36 AM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network
address 0019B90A5758. The following error occurred: The semaphore timeout period has expired. . Your computer will continue
to try and obtain an address on its own from the network address (DHCP) server.
Log: 'System' Date/Time: 15/10/2010 11:40:33 AM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network
address 0019B90A5758. The following error occurred: The semaphore timeout period has expired. . Your computer will continue
to try and obtain an address on its own from the network address (DHCP) server.
Log: 'System' Date/Time: 15/10/2010 11:38:27 AM
Type: warning Category: 0
Event: 1003 Source: Dhcp
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network
address 0019B90A5758. The following error occurred: The semaphore timeout period has expired. . Your computer will continue
to try and obtain an address on its own from the network address (DHCP) server.