[Lorna1403]

I have a brandnew Seagate Ext hard drive, when plugged in there is supposed to be an autorun setup pop up. However when I plug into my laptop I get the following error (see attached file) and no setup pops up. Hard drive does not show in My Computer, I have checked in Device Manager and it does not show in there as drive or unknown. I have tried to find auto run on the seagate website and couldn't find anything that fixed my problem.

Any Suggestions??


Ok would attach file but i'm not allowed to.

it says

"Device Intaller Error

Windows could not load the installer for Mouse. Contact your hardware vendor for assistance."


Really helpful error when I was not attaching a Mouse at the time. !!

I have tried to use this device on another pc and there was no problem so I don't believe it is a problem with the device but with the settings of my laptop, however i have run out of ideas.

Any help would be appreciated.

regards

Lorna

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Connect the external hard drive to a USB port and make sure it is flipped On.

Right-click My Computer and select Manage.

In the left pane, under Storage, select Disk Management.

Do you see the drive listed in either of the right panes? If so, right-click it and select Format. (Make SURE you have selected the correct drive).

[SpywareDr]

Connect the external hard drive to a USB port and make sure it is flipped On.

Right-click My Computer and select Manage.

In the left pane, under Storage, select Disk Management.

Do you see the drive listed in either of the right panes? If so, right-click it and select Format. (Make SURE you have selected the correct drive).

[Lorna1403]

Thanks SpywareDr,

I followed your instructions and found the drive listed, however when I tried to format it I got the following message> " Logical Disk Manager - The operation did not complete because the partition or volume is not enabled. To enable the partition or volume, restart the computer."
So i restarted computer and tried again and got the same message.

The Status of the ext drive says Healthy (active).

Tried to move a folder onto the ext drive and got the message to insert disk.

Any further suggestions?

regards

Lorna

[SpywareDr]

Same problem when connected to a different computer?

[Lorna1403]

It works when plugged into another pc. No Problem

[SpywareDr]

Have you tried a different USB port?

Disconnect the drive from the USB port. In Device Manager, under Universal Serial Bus Controllers, uninstall the USB Mass Storage Device and then reboot. When Windows has finished reinstalling the USB Mass Storage Device, plug the drive back in (and cross your fingers).

[Lorna1403]

Hi again, well crossing fingers did not help. although drive now shows up it wants a disc inserted. any ideas on this problem?

Lorna

[SpywareDr]

Right-click My Computer and select Manage.

In the left pane, under Storage, select Disk Management.

In the right pane, right-click the drive and select Format. (Make SURE you have selected the correct drive).

?

[Lorna1403]

ok Doc have done that, drive won't format though. It says the drive needs to be enabled, and to reboot which I have done a few times with no luck.

However, i think I might have found something but don't know how to fix it, all the other drives are "file system FAT" and this one is "file system NTFS", one of the many messages I have been getting mentioned an invalid file system, also the installer for volume is unable to be loaded, which appears to be affecting it as well.

I have made sure it is enabled and it is showing in Disk Management but does not show as a usable drive in My computer.

Does this shine a light on the problem??

fingers crossed.

Lorna

[SpywareDr]

Edited by SpywareDr, 24 October 2010 - 03:02 AM.

[ZaRMan]

Can you right-click it in Device manager and select Enable?

[iammykyl]

It works when plugged into another PC. No Problem

Hi.

You could try the format steps using this computer but may have to start by deleting the partition

The following site may have a solution. It is mostly using a command prompt BUT, in the first paragraph there is a click HERE for a GUI, for as he says "if this makes your head hurt"

If you can not find a solution investigate converting the laptop to NTFS. As far as I know it will not corrupt your data but I do not know about the BOOT sector.

> http://www.ridgecrop...fat32format.htm

[Lorna1403]

hi

already done that step. it says it is enabled.

[Lorna1403]

thanks for all your help so far Doc, just my luck to get a tricky one.

[iammykyl]

So the drive would not format using the second computer?