[dougpyper]

Hi,

This is the first time I've used this forum, so apologies if this has been dealt with elsewhere on the boards. I've seen similar issues but none have given me the exact solution to my problem. I hope you guys can help!

I have a Toshiba Satellite Pro A200, which an old employer allowed me to keep when I left the job. I do not have the original XP disc, or any XP disc/recovery disc etc., although the laptop does have a key sticker on the bottom. I'm not sure if it's relevant at this point but, as it is an old laptop issued by work I do not have some of the administrator privileges, such as system restore (I'd tried this previously, when the laptop was playing up, before it died - I think there was a virus/malware messing with it).

My problem is that I have encountered the blue screen of death and cannot access my files via normal start up or safe mode.

The error message listed under 'technical information' states:

***STOP: 0x0000007E (0xc0000005, 0x00000000, 0xF78AA410, 0xF78AA10C)

I've seen a few solutions around but they all seem to require the original XP disc which I don't have and, as it's an old work computer from my job in England, and I'm currently working in China, I cannot access. That last point about China is also relevant: it's difficult for me to get technical help from a local computer shop, as I don't speak Chinese. It may also be difficult to obtain an XP CD (a legitimate one, that is).

Needless to say, the files on my seemingly inaccessible hard drive are precious and irreplaceable. Many thanks in advance for anyone who can help with this seemingly well traveled problem. Once those files are accessed and on USB I will be happy, that's my main priority.

Lastly, if this exact problem has been dealt with elsewhere then sorry for my ignorance, and I'd appreciate it if you could direct me to the solution.

Thanks a lot,

Doug

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The error indicates a hardware or hardware driver problem, most likely with the graphics.
I take it you have tried Safe Mode, VGA Mode and Last Known Good on the F8 key.
If you have not pls do so. However I do not expect them to work.
Lets recover the data first. - if we can.
Do this please.

There are a number of ways of recovering your data. One is below and probably one of the best.
Puppy Linux
See this link and
http://ftp.nluug.nl/...fulldrivers.iso
Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
ISO burning program:
http://www.snapfiles...dlburncdcc.html
NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its puppy-2.16-seamonkey-fulldrivers.iso
3. Select the ISO file
4. click on Start
make sure in the bios the cd drive is the first boot device....
• Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.
Make sure the cd you burned is in the cd drive before clicking Y and then your system will reboot. Puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...
==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..
after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to
your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will
mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...
now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...
your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive.. and download to another computer.
Ensure the other computer can read them...
now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..
Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption.

POSTED with acknowledgement to the authors of this information


NOTE IN CASE YOU DO HAVE AN INFECTION DO NOT SAVE any exe or bat files etc. ONLY your personal music, jpegs etc images, documents.
__________________

Edited by Macboatmaster, 18 October 2010 - 07:11 PM.

[Macboatmaster]

The error indicates a hardware or hardware driver problem, most likely with the graphics.
I take it you have tried Safe Mode, VGA Mode and Last Known Good on the F8 key.
If you have not pls do so. However I do not expect them to work.
Lets recover the data first. - if we can.
Do this please.

There are a number of ways of recovering your data. One is below and probably one of the best.
Puppy Linux
See this link and
http://ftp.nluug.nl/...fulldrivers.iso
Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
ISO burning program:
http://www.snapfiles...dlburncdcc.html
NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its puppy-2.16-seamonkey-fulldrivers.iso
3. Select the ISO file
4. click on Start
make sure in the bios the cd drive is the first boot device....
• Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.
Make sure the cd you burned is in the cd drive before clicking Y and then your system will reboot. Puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...
==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..
after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to
your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will
mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...
now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...
your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive.. and download to another computer.
Ensure the other computer can read them...
now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..
Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption.

POSTED with acknowledgement to the authors of this information


NOTE IN CASE YOU DO HAVE AN INFECTION DO NOT SAVE any exe or bat files etc. ONLY your personal music, jpegs etc images, documents.
__________________

Edited by Macboatmaster, 18 October 2010 - 07:11 PM.

[dougpyper]

Thanks a lot for that solution, it worked a charm. Really easy and really quick! I now have everything safely backed up.

Thanks again,

Doug