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iTunes problem with network


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#1
grammyS

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I have been having a problem with iTunes. I downloaded the latest version 10.0.1 successfully, but when trying to download podcasts it does not recognize my computer as having iTunes.
Also, when trying to logon to the store, it says to make sure my network connection is secure.
I have added iTunes to my McAffee firewall and I have ran the diagnostic check and here are the results.

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Compaq Presario 061 RE473AA-ABA SR2020NX NA680
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106

iTunes Serial Number B0B5FA5BB8CC5C6F

Current user is an administrator.
The current local date and time is 2010-10-19 13:43:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

NVIDIA GeForce 6150 LE


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.0.1.22 is currently running.
iTunesHelper 10.0.1.22 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {BDDC0523-4FDB-4DA5-A38F-DDAABBE54464}
Description: D-Link DFE-530TX+ PCI Fast Ethernet Adapter (rev.F) - McAfee Core NDIS Intermediate Filter Miniport
IP Address: 192.168.168.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.168.1
DHCP Enabled: Yes
DHCP Server: 192.168.168.1
Lease Obtained: Tue Oct 19 13:25:16 2010

Lease Expires: Wed Oct 20 01:25:16 2010

DNS Servers: 192.168.168.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Last successful store access was 2010-07-25 18:50:45.
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#2
rockmilk

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Hello and :D


I know this doesnt answer your question.But maybe you can try a different version of I tunes found HERE. Good luck with you problem.
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#3
Spyderturbo007

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Can you temporarily disable your firewall and test the connection?
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#4
grammyS

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THank you all for your input! I ended up turning off the firewall and uninstalling iTunes and Quick Player, then downloading again! It worked!
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#5
Spyderturbo007

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Glad we could help!
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