[mingi]

Hi there, hope you can help me out! Recently my pc has began slowing down and all programs stop responding after a period of time. I am not sure as to what is causing this problem.

I have ran anti virus checks and spyware checks too. But nothing seems to get rid of the problem

Logfile of HijackThis v1.99.1
Scan saved at 22:26:24, on 25/05/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\WINDOWS\System32\wkfix.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\wkfix.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\Documents and Settings\Ross\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.timesupport.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.timesupport.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVGCtrl] "C:\Program Files\AVPersonal\AVGNT.EXE" /min
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Internet2 Optimizer] wkfix.exe
O4 - HKLM\..\RunServices: [Internet2 Optimizer] wkfix.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Internet2 Optimizer] wkfix.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.timesupport.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://sib1.od2.com/...2/OCI/setup.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe (file missing)

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help!

[mingi]

help!

[JasMonkey]

Hi mingi,

Your log does show malware issues but first you need to update windows.

We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...p1/default.mspx
Apply the update, reboot, and post a fresh HijackThis log.

[mingi]

thanks for replying. I went to that link you gave me, but its asking me to install sp2 not sp1a. Will i just install that?

[JasMonkey]

Hi mingi,

That is a link for SP 1a, but if its asking you to install SP 2 then yes go ahead and install it.

[JasMonkey]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.