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System Recovery Problem With HP Pavilion


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#1
jjd1984

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I'm trying to do a system recovery with the discs that came with my computer. There are 2 discs. Disc 1 is a system recovery disc and disc 2 is an applications recovery disc. When I boot my computer from the CD-ROM so that teh System Recovery disc comes up, it displays a message saying this disc is for an HP and does not detect my computer as an HP. Can somebody help me??? :tazz:
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#2
djgotee

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What specifically does the message say?
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#3
jjd1984

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What specifically does the message say?

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It goes through a series of what seems to be system information checking. Then a blue screen comes up with "Setting up for the HP Pavilion Recovery Program" displaying. Following that is the message I was referring to which it states as:

"Error"

"This CD contains a backup of the software originally installed on an HP Pavilion PC and can only be uesed with an HP Pavilion PC. If you are receiving this message on an HP Pavilion, please call HP Support."

Mind you, I did call HP Support and they want $45.00 for them to tell me the answer which I refuse to pay! So I figured I'd try getting support off of this site. Thanks

P.S. Yes my computer is an HP Pavilion :tazz:
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#4
djgotee

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Even if i knew, im not sure geeks would allow me to tell you, id love to know also. May i ask? why were you trying to do a restore anyhow, not that it matters?
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#5
jjd1984

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Even if i knew, im not sure geeks would allow me to tell you, id love to know also.  May i ask?  why were you trying to do a restore anyhow, not that it matters?

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I was doing a restore because I wiped the hard drive clean and wnated to start fresh but put Windows Xp Professional on my computer without using the System Recovery discs. Actually I wanted to do this because I'm trying to attach a Playstation Portable to my computer and Windows doesn't recognize it and there are no drivers on it from Windows. So I figured the system recovery disc would hold these drivers and teh HP ToolKit which I also need.
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#6
gerryf

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What's the model on this? The system restore is done from a hidden partition or CD?

You wiped the drive....how?

Here's what I think is happening, though it's hard to tell with HPs since they change their restoration process like some people change underwear.

At one time, and maybe still, HP used to, well for lack of better terms, tattoo their drives with a special code. The restoration process looks for that code when you attempt a restore...when it does not find it, it fails.

So, I am guessing you wiped the partition? which wipes the tattoo...
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#7
gerryf

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do a search on the recovery cds and look for a directory called

X:\SUPPORT\

is there a file called tatoo in it?
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#8
jjd1984

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do a search on the recovery cds and look for a directory called

X:\SUPPORT\

is there a file called tatoo in it?

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no, these are the files on the system recovery cd...

A.PAQ (hidden)
B.PAQ (hidden)
BOOT.IMG
BOOTCAT
BOOTIMG
C.PAQ (Hidden)
COPYDISK
D.PAQ (hidden)
E.PAQ (hidden)
LST (folder)(hidden)
- A.lst
- B.lst
- C.lst
- D.lst
- E.lst
- X.lst
STARTUP.IMG
X.PAQ (hidden)
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#9
austin_o

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You post said "I wiped the hard drive clean and wnated to start fresh but put Windows Xp Professional on my computer without using the System Recovery discs. Actually I wanted to do this because I'm trying to attach a Playstation Portable to my computer and Windows doesn't recognize it and there are no drivers on it from Windows. So I figured the system recovery disc would hold these drivers and teh HP ToolKit which I also need." So, I understand you have WXP Pro and you are searching the HP cd to find a driver for a Playstation Portable? Have you tried getting the driver off of the playstation web page?

You should be able to explore the hp cd and look for a folder or directroy that has drivers in it. You could try that. If you know the name of the driver, do a search for it.
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