[Reny Fernando]

Hi,

system summary:

Windows XP Pro v2002, SP2

Toshiba satellite, Pentium®4 CPU 3.20 GHZ, 448 MB RAM

AVG Internet security Antivirus installed

Problem summary:

In this laptop I get the blue screen periodically. Today I got this while I try to shut the laptop.

I tried to read the c:/windows/minidump files as advised in other similar post using "Bluescreenviewer", but i could not make out anything.

I am attaching the minidump file. please help me to resolve this issue.

Let me know if you need more info.

Thanks in advance.

Regards

Attached Files

•  minidump.txt   16.1KB   206 downloads

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The minidumps could point to many problems, but I cannot isolate it with those dumps. Try running chkdsk /r :file:///C:/Users/Edge/AppData/Local/Temp/moz-screenshot.pnghttp://support.microsoft.com/kb/315265
Following some quick searches, it could be your NIC driver or the device itself. Bad RAM is also a possibility.
Click on Memtest Instructions on my signature, and try running memtest with one stick of ram at a time.

[edge2022]

The minidumps could point to many problems, but I cannot isolate it with those dumps. Try running chkdsk /r :file:///C:/Users/Edge/AppData/Local/Temp/moz-screenshot.pnghttp://support.microsoft.com/kb/315265
Following some quick searches, it could be your NIC driver or the device itself. Bad RAM is also a possibility.
Click on Memtest Instructions on my signature, and try running memtest with one stick of ram at a time.

[123Runner]

How long has this been going on?
Added any new hardware or software?
448mb ram is low. Thats 512mb with 64mb for video.
AVG antivirus could be causing it also. AVG is a resource hog in most computers and since you have a low amount of ram this could be a combined issue.

[edge2022]

I agree that AVG sometimes acts up in older computers. I suggest you try avast antivirus with comodo firewall to see if AVG is in fact the problem.
Do you have any specific programs that are open at the time of the blue screen, or do they appear sporadically. How long do you keep your computer on without a full shutdown and reboot (includes stand by/sleep time)?

[happyrock]

look in the event viewer and copy and paste what you find...red errors only

[Reny Fernando]

>>look in the event viewer and copy and paste what you find...red errors only [/i]


Thanks for the reply. May I know how can I do this?

Edited by Reny Fernando, 27 October 2010 - 01:15 PM.

[Reny Fernando]

I agree that AVG sometimes acts up in older computers. I suggest you try avast antivirus with comodo firewall to see if AVG is in fact the problem.
Do you have any specific programs that are open at the time of the blue screen, or do they appear sporadically. How long do you keep your computer on without a full shutdown and reboot (includes stand by/sleep time)?

Thanks for the reply. I too suspect AVG.

<<I suggest you try avast antivirus with comodo firewall>>

May I know how I can do this?

Do you have any specific programs that are open at the time of the blue screen, or do they appear sporadically.

There are no specific programs. It can happen at any time.

How long do you keep your computer on without a full shutdown and reboot (includes stand by/sleep time)?

Maximum for one full day.

Thanks in advance.

[Reny Fernando]

How long has this been going on?
Added any new hardware or software?


- for the past six month
- No.

[Reny Fernando]

Click on Memtest Instructions on my signature, and try running memtest with one stick of ram at a time.

I need my Boss permission to do this. Let me see if I can do this? Thanks for the help.

[edge2022]

If your boss allows you to run memtest, then post the results when you can.

<<I suggest you try avast antivirus with comodo firewall>>

May I know how I can do this?

http://www.avast.com/free-antivirus-download
Download the free version.
http://personalfirew...e-download.html
When you install Comodo, remember to only install the firewall, not the antivirus. If you have 2 AV suites running at the same time, there could be conflicts and other associated problems.

[happyrock]

>>look in the event viewer and copy and paste what you find...red errors only [/i]


Thanks for the reply. May I know how can I do this?

To view the Windows Event Viewer...click on Start ... Run ...type in eventvwr press enter click on the system tab and applications tab and look for red